Related product Public Services


CARLI works to meet the diverse information need of faculty, students and other library patrons in Illinois by encouraging cooperative library activity in order the make the best use of all available resources.

The public services resources were developed by members of CARLI libraries, for all CARLI libraries. These resources discuss the topics which bring library staff into direct contact with their patrons, including circulation, reference, online and physical spaces and services, instruction and resource sharing.


Click the heading above for the full page. Whether your library calls it instruction, BI, information literacy training, one-shots, library orientation, or user education, this is where you can look for resources created by and for your CARLI colleagues. Resources include handouts from forums, best practices, documentation, and webinar recordings applicable to matters of Library Instruction.

Resource Sharing

Click the heading above for the full page. As the adage goes, [Resource] Sharing is caring. Both libraries and their patrons benefit from the sharing of collections, knowledge, and expertise. While the term Resource Sharing can be used to encompass the sharing of many resources, this documentation focuses primarily on the sharing of collections, both within the I-Share system and beyond. I-Share/Voyager-specific documentation is also available.

Other Topics

What Do We Do Now? Generative AI and the Academic Library's Role on Campus

After sharing a survey with the membership in February 2024, the Public Services Committee held a webinar on the topic of Generative AI and the Academic Library's Role on Campus in June 2024. The Recording and Slides are available from that presentation.

Inclusive and Accessible Public Services: A Discussion

In May 2023, the CARLI Public Services Committee held an open discussion on Inclusive and Accessible Public Services activities at CARLI Members. Slides and notes are available from that discussion.

Controlled Digital Lending

In FY22, the CARLI Public Services Committee surveyed members interest in Controlled Digital Lending (CDL), held a panel discussion (opening slides & notes available), and created a webpageResources about Controlled Digital Lending.

The Pandemic Made Me Do It: Changing Public Services Informal Discussions

Oops! The Pandemic Made Me Do It Again: Digital Displays and Escape Rooms
In April 2021, the CARLI Public Services Committee hosted a session about how two members engaged with their students online during 2020-2021.

Creating User Guides for Primo VE
CARLI members have distinctive identities and patron needs. Those distinctive identities will also be reflected in each library's customized instance of Primo VE. The joint subcommittee of the Instruction and Public Services Committees determined that this resource should offer suggestions rather than prescriptions, and presents insights into the content and concepts that librarians may want to address in guides, as well as advice on the form and format for these resources informed by an examination of the materials generated by libraries already using Primo VE.

Getting Ready for Primo VE, Online Program: April 2, 2020

Assessment of Public Services in Academic Libraries: An overview of assessment methods for public services units in the areas of reference, circulation, document delivery, reserves, and space usage.   Each of the twenty-three featured assessment methods includes a description, instrument samples, and additional resources (e.g., books, library professional standards). 

Public Service Models: Resource List and Presentations

Makerspaces, Spring 2017 Public Services Open Houses

Spring 2016 Public Services Open Houses

Productivity Tools List: 2016 Public Services Committee

Personal and Collaborative Knowledge Management:
     Projects and Tools for Librarians 2015

E-Book Searching, Navigation and User Satisfaction, EBook Forum: May 7, 2015

Library Spaces: Lessons Learned Videos 2013

Academic & Research Library Security Forum: June 16, 2014

Assessment in a Day: IACRL Pre-conference: March 20, 2014

Connecting Libraries and Users - Anthropologists Helping Librarians Meet 21st Century Challenges.