System Status

All Systems ActiveAll Systems Active: No current issues

Primo VE Down 9/9/2020

Wednesday, September 9, 2020 - 9:47am

UPDATE: "Service is operating normally
09-Sep-2020 UTC 14:53:20
We are pleased to update that our engineers have resolved the reported service interruption; all cloud services are now fully operational."

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Ex Libris has announced an unplanned service interruption to Primo VE.

"Current status: Service disruption
09-Sep-2020 UTC 14:35:30
Our engineers are currently investigating this service interruption."

If you haven't yet done so, you can sign up to receive email updates about the system status of Alma and Primo VE at the Ex Libris System Status page.  CARLI I-Share Environments are on ALMA NA06 and PRIMO VE NA06.  Click the Envelope icon to subscribe!

EBSCOhost and possibly other Electronic Collections in Alma/PrimoVE

Friday, August 28, 2020 - 1:48pm

After more investigation the Proxy settings problem appears to be isolated to a few libraries. CARLI staff will follow up with them as needed.

 

Problem Under Investigation: EBSCOhost and possibly other Electronic Collections in Alma/PrimoVE

Wednesday, August 26, 2020 - 5:32pm

Late today CARLI staff got reports of mainly EBSCOhost electronic collection links not connecting in PrimoVE. Further investigation found that some of the proxy settings were changed to “no” at the full text service level.

To check, go to your Alma and look up EBSCOhost electronic collections. Select one and click on “Collection Editor”

Then to "Additional" tab, then scroll down to Full text service.

Go to full text service  editor, then to linking tab.
Scroll down a little to the proxy section.
Then change the proxy to "yes" and select your default proxy and save.

The steps to get to the full text service level linking tab are illustrated at https://www.carli.illinois.edu/products-services/i-share/electronic-res-man/electronic-collections-librarys-customer-and-location-ids

CARLI is investigating how these involuntary proxy changes happened.

Primo VE Request form not displaying

Thursday, July 30, 2020 - 12:34pm

RESOLVED 1:30PM 7/30/2020 - Ex Libris has corrected the issue and the local Request forms should once again be displaying when you click the link in the Get It section of Primo VE.

CARLI has heard from some I-Share institutions who are offering local request (their patrons, requesting their items) that the local Request form does not open on screen after patrons select the local request link in the Primo VE Get It section.  We have reported this to Ex Libris and will provide an update when we have one.  Thank you for your patience!

CARLI Support Ticketing System Down

Monday, July 27, 2020 - 3:55pm

RESOLVED 7:00pm, Monday, July 27

From 2:53pm until 6:10pm on Monday July 27, the CARLI Support Ticketing System was malfunctioning.  Most new emails to were rejected and those that were accepted by the system arrived without any content.  Any emails in reply to an existing ticket sent by library staff to support@carli.illinois.edu were received as "Correspondence added", and any emails that CARLI staff tried to send from the system were sent only with the text "Correspondence added".  CARLI staff will reach out on any tickets that have been affected by this outage to request additional information as needed; however, if you sent an email to CARLI Support on Monday afternoon and did not receive an automatic message reply with a ticket number [CARLI Support #116nnn], please submit your ticket again to .  Thank you!

Original posting:

As of approximately 3pm, the CARLI Support Ticketing System is down.  New emails being sent to support@carli.illinois.edu are currently being rejected, CARLI staff are unable to reply to existing tickets, and responses from libraries to existing tickets are not being received.  We are investigating the problem.  Thank you for your patience!

Alma and Primo VE Known Issues, July 24

Friday, July 24, 2020 - 2:16pm

CARLI has opened a support issue with Ex Libris regarding the slow response times of the "Get It" section of Primo VE record displays. The Ex Libris development team is actively investigating the issue for a cause and for solutions. CARLI staff are continuing to contribute examples of this issue to aid in the ongoing investigation. If you have details to share on response time problems in Alma or Primo VE, please submit those details in our I-Share Response Time Reporting Form.

Alma and Primo VE are currently active for all I-Share institutions.

Update, July 30, 2020

Ex Libris development teams have identified the root cause of the problem, and have planned to roll out an update on August 9, 2020.

Alma and Primo VE issues July 6

Monday, July 6, 2020 - 8:59am

Updated: Tuesday, July 7 at 9:45am

Ex Libris implemented fixes overnight to address all of the problems that CARLI I-Share libraries had reported in Alma and Primo VE.  All functionality should be back to normal.  Please contact if you have any further problems or questions.

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CARLI has been receiving reports of numerous problems in Alma and Primo VE on Monday, July 6:

  • Local Request links not displaying for institutions in which it was enabled in Primo VE
  • Item information cannot be expanded in Primo VE and is not displaying
  • Holdings field data are not displaying in Primo vE (i.e. 866, other notes fields that have been configured to display like 562 and 563)
  • Fullfillment> Scan In Items results in errors in Alma
  • Fulfillment> Manage Patron Services (charging) and Fulfillment> Return Items (discharging) results in errors in Alma
  • Retrieving a user record through Fulfillment> Manage Patron Services results in errors in Alma
  • Online resources may not display properly in Primo VE. This is a known issue after the July Update. Ex Libris states they are currently working on a fix.

We have reported these to Ex Libris and will let you know when we have more information. 

We currently have enough submitted examples of the issues reported above; however, if you encounter any additional problems with Alma or Primo VE that were not an issue before the July update, please email .

Thanks for your patience.

Alma Data Review DELAYED

Tuesday, June 16, 2020 - 4:20pm

June 16, 2020

I-Share Alma Production/Cutover Load Bibliographic Data Review that was scheduled to begin on June 17 has been delayed.

Our Alma environments are not yet ready for your review or use. I-Share Libraries: Please do not attempt to login to Alma or Primo VE until CARLI announces that the system is ready. Attempts to login while the Alma data are being loaded can slow down the processing of our data.

CARLI will broadly announce Alma becoming available for Data Review testing, and if any deadlines will need to be adjusted. Please continue to watch your email and our website.  Thank you!

 

Scheduled System Downtime, May 19, 5:00-7:30am

Thursday, May 14, 2020 - 11:16am

On Tuesday, May 19, 2020 from 5:00am to 7:30am, some CARLI websites and services will be inaccessible for a short time while the University of Illinois at Urbana-Champaign performs campus firewall maintenance. While they have scheduled a two- and half-hour window, they do not expect the maintenance to take the entire period.

Services affected by this downtime include:

  • Voyager staff clients
  • All local Library Catalogs: New VuFind, VuFind 0.6, and Classic WebVoyage
  • I-Share union catalog: New VuFind and VuFind 0.6
  • CARLI I-Share Files SFTP server
  • Voyager Access reports
  • Voyager Web Reports
  • SFX
  • CARLI website
  • ILDS website
  • CARLI I-Share Work Requests Online (WRO)

If you experience problems connecting to any of these services after 7:30am on Tuesday, May 19, please contact . Thank you.

Primo VE not displaying local holdings

Tuesday, May 5, 2020 - 3:45pm

RESOLVED May 11, 2020 - 4:00pm - Local holdings are once again displaying in Primo VE.  CARLI has received word from Ex Libris that the May 10 software release reverted the setting that they fixed last week.  Ex Libris has noted this important setting for the June release and will make sure to check it.

 

UPDATE May 11, 2020 - 11:00am - CARLI has received and confirmed reports from I-Share institutions that local holdings are once again not displaying in Primo VE.  We have reopened the high priority case with Ex Libris.

 

RESOLVED May 7, 2020 - 8:00am - Ex Libris has corrected the problem and local holdings are once again displaying in Primo VE. Please contact CARLI if you notice any problems with local holdings displays that have not been resolved.  Thank you!

 

May 5, 2020 - 3:45pm - CARLI has received reports that local holdings are not reliably displaying in Primo VE. The "How to get it" section may not display your institution’s local holdings and items at all, and the Search Results list may show "Check for available services >" instead of your institution's holdings location, call number, and availability information.

This has been reported to Ex Libris as a high priority problem and they are actively investigating. CARLI does not have any estimate from Ex Libris as to when this problem will be corrected, but we will send an update as new information is known.

We have received all the information that we need, so no additional reports or examples are needed at this time.

Thank you for your patience.

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