System Status

CARLI has determined that our email list software has not been reliably sending out email digests to those individuals who have subscribed to our email lists in digest format. To correct this problem, CARLI staff made a change to the email list software configurations on Friday, July 19 that likely caused the next digest sent out subscribers to contain older posts.  The dates of the original emails are present in the digest text. This change is necessary to ensure that future email list digests are delivered in a timely manner with only relevant posts. If you have any questions, please contact support@carli.illinois.edu. Thank you.

On Tuesday, October 25, 2022 at 5:30pm, some CARLI services experienced an unexpected service interruption for approximately 10 minutes. Services affected included the CARLI website, the ILDS website, the CARLI Selection System, CARLI’s Explore More Illinois authentication service, and CARLI’s ticket tracking system.

During routine software maintenance of CARLI’s AWS environment, new local IP addresses were unexpectedly assigned to these services. While CARLI staff corrected the problem quickly, users may have experienced an outage longer than 10 minutes while waiting for DNS caching to be updated locally.

For future maintenance of this type, CARLI staff will perform the updates on weekends to avoid any potential unexpected downtime.

On the evening of Friday, May 21, 2021, beginning at 5:30pm, CARLI staff will be relocating the CARLI email server and the CARLI Support ticketing system from a local data center to a cloud-based web host.  Nothing will change about the CARLI email lists or the CARLI Support ticket system; we are simply moving the services to a new location.
 
The email server migration should take approximately 30 minutes.  During the email server migration, email sent to any @carli.illinois.edu email address (including support@carli.illinois.edu) will not be delivered.  
 
The CARLI Support ticketing system migration should take about 12 hours.  During the ticketing system migration, email that is sent to support@carli.illinois.edu to open a new ticket or to add correspondence to existing tickets will be held and delivered once the migration is complete.

Any updates or changes to this schedule will be posted on the CARLI System Status page.

RESOLVED 1:30PM 7/30/2020 - Ex Libris has corrected the issue and the local Request forms should once again be displaying when you click the link in the Get It section of Primo VE.

CARLI has heard from some I-Share institutions who are offering local request (their patrons, requesting their items) that the local Request form does not open on screen after patrons select the local request link in the Primo VE Get It section.  We have reported this to Ex Libris and will provide an update when we have one.  Thank you for your patience!