System Status

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Alma Data Review DELAYED

Tuesday, June 16, 2020 - 4:20pm

June 16, 2020

I-Share Alma Production/Cutover Load Bibliographic Data Review that was scheduled to begin on June 17 has been delayed.

Our Alma environments are not yet ready for your review or use. I-Share Libraries: Please do not attempt to login to Alma or Primo VE until CARLI announces that the system is ready. Attempts to login while the Alma data are being loaded can slow down the processing of our data.

CARLI will broadly announce Alma becoming available for Data Review testing, and if any deadlines will need to be adjusted. Please continue to watch your email and our website.  Thank you!

 

Scheduled System Downtime, May 19, 5:00-7:30am

Thursday, May 14, 2020 - 11:16am

On Tuesday, May 19, 2020 from 5:00am to 7:30am, some CARLI websites and services will be inaccessible for a short time while the University of Illinois at Urbana-Champaign performs campus firewall maintenance. While they have scheduled a two- and half-hour window, they do not expect the maintenance to take the entire period.

Services affected by this downtime include:

  • Voyager staff clients
  • All local Library Catalogs: New VuFind, VuFind 0.6, and Classic WebVoyage
  • I-Share union catalog: New VuFind and VuFind 0.6
  • CARLI I-Share Files SFTP server
  • Voyager Access reports
  • Voyager Web Reports
  • SFX
  • CARLI website
  • ILDS website
  • CARLI I-Share Work Requests Online (WRO)

If you experience problems connecting to any of these services after 7:30am on Tuesday, May 19, please contact . Thank you.

Primo VE not displaying local holdings

Tuesday, May 5, 2020 - 3:45pm

RESOLVED May 11, 2020 - 4:00pm - Local holdings are once again displaying in Primo VE.  CARLI has received word from Ex Libris that the May 10 software release reverted the setting that they fixed last week.  Ex Libris has noted this important setting for the June release and will make sure to check it.

 

UPDATE May 11, 2020 - 11:00am - CARLI has received and confirmed reports from I-Share institutions that local holdings are once again not displaying in Primo VE.  We have reopened the high priority case with Ex Libris.

 

RESOLVED May 7, 2020 - 8:00am - Ex Libris has corrected the problem and local holdings are once again displaying in Primo VE. Please contact CARLI if you notice any problems with local holdings displays that have not been resolved.  Thank you!

 

May 5, 2020 - 3:45pm - CARLI has received reports that local holdings are not reliably displaying in Primo VE. The "How to get it" section may not display your institution’s local holdings and items at all, and the Search Results list may show "Check for available services >" instead of your institution's holdings location, call number, and availability information.

This has been reported to Ex Libris as a high priority problem and they are actively investigating. CARLI does not have any estimate from Ex Libris as to when this problem will be corrected, but we will send an update as new information is known.

We have received all the information that we need, so no additional reports or examples are needed at this time.

Thank you for your patience.

Web Reports Non-Responsive

Monday, March 18, 2019 - 9:47am

UPDATE 11:50am: Voyager Web Reports is functioning normally again.  The server temporarily ran out of disk space.  Thank you for your patience as we worked to correct the issue!

CARLI Staff are working on resolving the issue where users are able to log in to the CARLI Web Reports application (https://web-reports.carli.illinois.edu) but are unable to run any reports. Thank you for your patience.

CARLI service temporary interruption, 10:30am

Friday, October 12, 2018 - 10:54am

This morning at around 10:30am, the network to CARLI services was down for a few minutes.
CARLI Office staff are working with networking to determine the cause of the interruption.

All CARLI services should be back up; if your library is experiencing connection issues, please contact the CARLI Office.
phone: (217) 244-7593; toll free: (866) 904-5843; email:

CARLI services currently experiencing problems

Thursday, October 11, 2018 - 8:32am

8:40am: It appears that all CARLI services are now back online. Thank you for your patience. We will continue to investigate the cause of this temporary outage.

Previous announcement: As of 8:30am, the CARLI office and CARLI systems are currently experiencing problems. We are investigating the issues and hope to provide more information as soon as possible.

Scheduled Downtime Sunday, March 11, 8AM-10AM

Monday, March 5, 2018 - 3:02pm

Between 8AM and 10AM on Sunday, March 11, the Online Catalogs will be taken offline briefly to restart Apache and other OPAC related services.  This outage should be brief and will affect access to:

  • I-Share and all local library catalogs VuFind 0.6 & New VuFind: searching will work, but holdings will not display and requesting will not be functional. WebVoyage Classic: will not be accessible until restart is complete.

If you have trouble connecting to these services after 10AM please contact CARLI after hours support at (866) 904-5843 and follow the instructions to page a tech.

Scheduled Downtime Sunday, March 4, 8AM-10AM

Thursday, March 1, 2018 - 11:27am

Between 8AM and 10AM on Sunday, March 4, the Production Voyager and Oracle servers will be taken offline briefly to increase memory allocation in preparation to add four new I-Share libraries.  This outage should be brief and will affect access to:

  • I-Share and all local library catalogs (WebVoyage Classic, VuFind 0.6, New VuFind): searching will work, but holdings will not display and requesting will not be functional
  • Voyager staff clients
  • Microsoft Access Reporting against Voyager data
  • Voyager Web Reports for I-Share libraries
  • Strawn Tools
  • Any other local or third-party services that connect to the production Voyager or Oracle servers

If you have trouble connecting to these services after 10AM please contact CARLI after hours support at (866) 904-5843 and follow the instructions to page a tech.

VuFind 0.6 Denial-of-Service Attack Aug 30

Wednesday, August 30, 2017 - 12:29pm

This morning at around 10:30AM, we started seeing performance problems with Production Oracle. At around 11:15AM, we received an alert from our Production VuFind 0.6 server and some Help Desk tickets about VuFind issues.

After monitoring and analyzing both servers, we discovered that certain IP addresses were using the VuFind system in a way that could be causing problems. They were hitting an older PHP script that was no longer being used, but was still accessible. Although they were receiving "500 Internal Error" messages for their multiple attempts per second, the servers appeared to be launching processes to other servers (like Production Oracle) trying to complete each request.

We have disabled the problem script that is no longer needed and blocked the IP addresses. Everything appears to be running normally now and we will continue to monitor the systems in case this was only part of the problem.

Brandon Gant
CARLI

CONTENTdm Downtime Sunday, August 27th

Wednesday, August 16, 2017 - 3:53pm

On Sunday, August 27th between 7AM and 10AM, the CONTENTdm service will be moved to a newer operating system.

The new Production server will be built ahead of time, so the outage should be fairly brief while the systems are being swapped.

Brandon Gant
CARLI

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