System Status

CARLI Files Server Down 7PM July 7 to 8:44AM July 8

Friday, July 11, 2025 - 11:04am

The CARLI Files Server (files.carli.illinois.edu) went down the evening of July 7 around 7PM and was returned to service at 8:44AM July 8. CARLI Staff are investigating the cause. In the meantime, additional monitoring and alerts have been set in place to prevent future down time.

Due to this outage, the following reports are unavailable:
Lost Items Found Yesterday for July 8
Lost Items Found Yesterday for July 9

RESOLVED: CARLI Digital Collections website down July 9

Wednesday, July 9, 2025 - 10:39am

As of 11:16am: OCLC has resolved the issue and the CARLI Digital Collections website should be working normally.

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The CARLI Digital Collections (https://collections.carli.illinois.edu) website is currently down. It does not appear that CONTENTdm Web Administration is affected.
 
OCLC is aware of the problem and is working on it. To check the CONTENTdm system status, please visit the OCLC System Status page:  https://oclc.service-now.com/status
 
Thank you for your patience while OCLC addresses the problems with our hosted server.

CARLI System Maintenance

Friday, September 6, 2024 - 2:56pm

UPDATE 8:20am 9/8/2024: The maintenance has been successfully completed.

On Sunday, September 8, 2024 between 5:00am and 12:00pm, CARLI staff will perform system maintenance on the CARLI website, the ILDS website (illinoisdelivers.net), and the CARLI Support ticketing system.  A short downtime of 10-60 minutes is expected for each system sometime within the maintenance window.

If you have any questions, please contact . Thank you.

CARLI Email List Digests Change July 19

Friday, July 19, 2024 - 10:59am

CARLI has determined that our email list software has not been reliably sending out email digests to those individuals who have subscribed to our email lists in digest format. To correct this problem, CARLI staff made a change to the email list software configurations on Friday, July 19 that likely caused the next digest sent out subscribers to contain older posts.  The dates of the original emails are present in the digest text. This change is necessary to ensure that future email list digests are delivered in a timely manner with only relevant posts. If you have any questions, please contact . Thank you.

OpenAthens Service Outage Oct. 5 2023

Thursday, October 5, 2023 - 8:36am

At 8:20am Central time today, OpenAthens reported a service outage. OpenAthens RESOLVED the status at 8:51am Central time.

Please see the OpenAthens Status Page for more information.  You can subscribe to future status updates from the OpenAthens Status Page.

CARLI services interruption Tuesday Oct. 25

Wednesday, October 26, 2022 - 10:17am

On Tuesday, October 25, 2022 at 5:30pm, some CARLI services experienced an unexpected service interruption for approximately 10 minutes. Services affected included the CARLI website, the ILDS website, the CARLI Selection System, CARLI’s Explore More Illinois authentication service, and CARLI’s ticket tracking system.

During routine software maintenance of CARLI’s AWS environment, new local IP addresses were unexpectedly assigned to these services. While CARLI staff corrected the problem quickly, users may have experienced an outage longer than 10 minutes while waiting for DNS caching to be updated locally.

For future maintenance of this type, CARLI staff will perform the updates on weekends to avoid any potential unexpected downtime.

Ex Libris Alma and Primo VE service disruptions, March 22

Tuesday, March 22, 2022 - 8:07am

RESOLVED - UPDATE 6:40pm, March 22: Services disruptions with Ex Libris Alma and Primo VE have been resolved.  With any outage of Alma or Primo VE, please check the Ex Libris Status page for details; I-Share services are on NA06. Click on the entry for Alma NA06 or Primo VE NA06 to see the latest update text from Ex Libris.

CARLI email list and Support ticket system downtime

Wednesday, May 19, 2021 - 11:33am

On the evening of Friday, May 21, 2021, beginning at 5:30pm, CARLI staff will be relocating the CARLI email server and the CARLI Support ticketing system from a local data center to a cloud-based web host.  Nothing will change about the CARLI email lists or the CARLI Support ticket system; we are simply moving the services to a new location.
 
The email server migration should take approximately 30 minutes.  During the email server migration, email sent to any @carli.illinois.edu email address (including support@carli.illinois.edu) will not be delivered.  
 
The CARLI Support ticketing system migration should take about 12 hours.  During the ticketing system migration, email that is sent to support@carli.illinois.edu to open a new ticket or to add correspondence to existing tickets will be held and delivered once the migration is complete.

Any updates or changes to this schedule will be posted on the CARLI System Status page.

Problem Under Investigation: EBSCOhost and possibly other Electronic Collections in Alma/PrimoVE

Wednesday, August 26, 2020 - 5:32pm

Late today CARLI staff got reports of mainly EBSCOhost electronic collection links not connecting in PrimoVE. Further investigation found that some of the proxy settings were changed to “no” at the full text service level.

To check, go to your Alma and look up EBSCOhost electronic collections. Select one and click on “Collection Editor”

Then to "Additional" tab, then scroll down to Full text service.

Go to full text service  editor, then to linking tab.
Scroll down a little to the proxy section.
Then change the proxy to "yes" and select your default proxy and save.

Steps to get to the full text service level linking tab

CARLI is investigating how these involuntary proxy changes happened.

Primo VE Request form not displaying

Thursday, July 30, 2020 - 12:34pm

RESOLVED 1:30PM 7/30/2020 - Ex Libris has corrected the issue and the local Request forms should once again be displaying when you click the link in the Get It section of Primo VE.

CARLI has heard from some I-Share institutions who are offering local request (their patrons, requesting their items) that the local Request form does not open on screen after patrons select the local request link in the Primo VE Get It section.  We have reported this to Ex Libris and will provide an update when we have one.  Thank you for your patience!

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