System Status

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Web Reports Non-Responsive

Monday, March 18, 2019 - 9:47am

UPDATE 11:50am: Voyager Web Reports is functioning normally again.  The server temporarily ran out of disk space.  Thank you for your patience as we worked to correct the issue!

CARLI Staff are working on resolving the issue where users are able to log in to the CARLI Web Reports application (https://web-reports.carli.illinois.edu) but are unable to run any reports. Thank you for your patience.

CARLI service temporary interruption, 10:30am

Friday, October 12, 2018 - 10:54am

This morning at around 10:30am, the network to CARLI services was down for a few minutes.
CARLI Office staff are working with networking to determine the cause of the interruption.

All CARLI services should be back up; if your library is experiencing connection issues, please contact the CARLI Office.
phone: (217) 244-7593; toll free: (866) 904-5843; email:

CARLI services currently experiencing problems

Thursday, October 11, 2018 - 8:32am

8:40am: It appears that all CARLI services are now back online. Thank you for your patience. We will continue to investigate the cause of this temporary outage.

Previous announcement: As of 8:30am, the CARLI office and CARLI systems are currently experiencing problems. We are investigating the issues and hope to provide more information as soon as possible.

Scheduled Downtime Sunday, March 11, 8AM-10AM

Monday, March 5, 2018 - 3:02pm

Between 8AM and 10AM on Sunday, March 11, the Online Catalogs will be taken offline briefly to restart Apache and other OPAC related services.  This outage should be brief and will affect access to:

  • I-Share and all local library catalogs VuFind 0.6 & New VuFind: searching will work, but holdings will not display and requesting will not be functional. WebVoyage Classic: will not be accessible until restart is complete.

If you have trouble connecting to these services after 10AM please contact CARLI after hours support at (866) 904-5843 and follow the instructions to page a tech.

Scheduled Downtime Sunday, March 4, 8AM-10AM

Thursday, March 1, 2018 - 11:27am

Between 8AM and 10AM on Sunday, March 4, the Production Voyager and Oracle servers will be taken offline briefly to increase memory allocation in preparation to add four new I-Share libraries.  This outage should be brief and will affect access to:

  • I-Share and all local library catalogs (WebVoyage Classic, VuFind 0.6, New VuFind): searching will work, but holdings will not display and requesting will not be functional
  • Voyager staff clients
  • Microsoft Access Reporting against Voyager data
  • Voyager Web Reports for I-Share libraries
  • Strawn Tools
  • Any other local or third-party services that connect to the production Voyager or Oracle servers

If you have trouble connecting to these services after 10AM please contact CARLI after hours support at (866) 904-5843 and follow the instructions to page a tech.

VuFind 0.6 Denial-of-Service Attack Aug 30

Wednesday, August 30, 2017 - 12:29pm

This morning at around 10:30AM, we started seeing performance problems with Production Oracle. At around 11:15AM, we received an alert from our Production VuFind 0.6 server and some Help Desk tickets about VuFind issues.

After monitoring and analyzing both servers, we discovered that certain IP addresses were using the VuFind system in a way that could be causing problems. They were hitting an older PHP script that was no longer being used, but was still accessible. Although they were receiving "500 Internal Error" messages for their multiple attempts per second, the servers appeared to be launching processes to other servers (like Production Oracle) trying to complete each request.

We have disabled the problem script that is no longer needed and blocked the IP addresses. Everything appears to be running normally now and we will continue to monitor the systems in case this was only part of the problem.

Brandon Gant
CARLI

CONTENTdm Downtime Sunday, August 27th

Wednesday, August 16, 2017 - 3:53pm

On Sunday, August 27th between 7AM and 10AM, the CONTENTdm service will be moved to a newer operating system.

The new Production server will be built ahead of time, so the outage should be fairly brief while the systems are being swapped.

Brandon Gant
CARLI

Oracle Patching this Sunday, August 20th

Wednesday, August 16, 2017 - 3:36pm

This Sunday, August 20th starting at 12:01AM, each Production Oracle database instance will be patched and restarted. There are 80+ databases to go through, but we expect the work to take less than two hours.

CARLI staff will make sure Production Voyager is working properly after Oracle patching is complete and will restart any services as needed.

Brandon Gant
CARLI

Reboot SFX Server (Sunday, July 9th)

Wednesday, July 5, 2017 - 3:05pm

This Sunday, July 9th between 8AM and 10AM, I will reboot the Production sfx.carli.illinois.edu server. Downtime should be less than 5 minutes.

I am doing some Apache HTTPS work on the server and some of the settings cannot be enabled until I restart this service.

Brandon Gant
CARLI

Server Downtime for Patching (Sunday, June 25th)

Wednesday, June 21, 2017 - 11:17am

Production CARLI servers will be patched this Sunday, June 25th between 6AM and 10AM.

This work requires a server reboot and it takes a while for Oracle and Voyager to shutdown and start back up. Downtime should be no more than a half-hour.

Brandon Gant
CARLI

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