System Status

CARLI has opened a support issue with Ex Libris regarding the slow response times of the "Get It" section of Primo VE record displays. The Ex Libris development team is actively investigating the issue for a cause and for solutions. CARLI staff are continuing to contribute examples of this issue to aid in the ongoing investigation. If you have details to share on response time problems in Alma or Primo VE, please submit those details in our I-Share Response Time Reporting Form.

Alma and Primo VE are currently active for all I-Share institutions.

Update, July 30, 2020

Ex Libris development teams have identified the root cause of the problem, and have planned to roll out an update on August 9, 2020.

June 16, 2020

I-Share Alma Production/Cutover Load Bibliographic Data Review that was scheduled to begin on June 17 has been delayed.

Our Alma environments are not yet ready for your review or use. I-Share Libraries: Please do not attempt to login to Alma or Primo VE until CARLI announces that the system is ready. Attempts to login while the Alma data are being loaded can slow down the processing of our data.

CARLI will broadly announce Alma becoming available for Data Review testing, and if any deadlines will need to be adjusted. Please continue to watch your email and our website.  Thank you!

RESOLVED May 11, 2020 - 4:00pm - Local holdings are once again displaying in Primo VE.  CARLI has received word from Ex Libris that the May 10 software release reverted the setting that they fixed last week.  Ex Libris has noted this important setting for the June release and will make sure to check it.

UPDATE May 11, 2020 - 11:00am - CARLI has received and confirmed reports from I-Share institutions that local holdings are once again not displaying in Primo VE.  We have reopened the high priority case with Ex Libris.

RESOLVED May 7, 2020 - 8:00am - Ex Libris has corrected the problem and local holdings are once again displaying in Primo VE. Please contact CARLI if you notice any problems with local holdings displays that have not been resolved.  Thank you!

May 5, 2020 - 3:45pm - CARLI has received reports that local holdings are not reliably displaying in Primo VE. The "How to get it" section may not display your institution’s local holdings and items at all, and the Search Results list may show "Check for available services >" instead of your institution's holdings location, call number, and availability information.

This has been reported to Ex Libris as a high priority problem and they are actively investigating. CARLI does not have any estimate from Ex Libris as to when this problem will be corrected, but we will send an update as new information is known.

We have received all the information that we need, so no additional reports or examples are needed at this time.

Thank you for your patience.

Between 8AM and 10AM on Sunday, March 4, the Production Voyager and Oracle servers will be taken offline briefly to increase memory allocation in preparation to add four new I-Share libraries.  This outage should be brief and will affect access to:

• I-Share and all local library catalogs (WebVoyage Classic, VuFind 0.6, New VuFind): searching will work, but holdings will not display and requesting will not be functional
• Voyager staff clients
• Microsoft Access Reporting against Voyager data
• Voyager Web Reports for I-Share libraries
• Strawn Tools
• Any other local or third-party services that connect to the production Voyager or Oracle servers

If you have trouble connecting to these services after 10AM please contact CARLI after hours support at (866) 904-5843 and follow the instructions to page a tech.