Alma and Primo VE issues July 6

Updated: Tuesday, July 7 at 9:45am

Ex Libris implemented fixes overnight to address all of the problems that CARLI I-Share libraries had reported in Alma and Primo VE.  All functionality should be back to normal.  Please contact if you have any further problems or questions.


CARLI has been receiving reports of numerous problems in Alma and Primo VE on Monday, July 6:

  • Local Request links not displaying for institutions in which it was enabled in Primo VE
  • Item information cannot be expanded in Primo VE and is not displaying
  • Holdings field data are not displaying in Primo vE (i.e. 866, other notes fields that have been configured to display like 562 and 563)
  • Fullfillment> Scan In Items results in errors in Alma
  • Fulfillment> Manage Patron Services (charging) and Fulfillment> Return Items (discharging) results in errors in Alma
  • Retrieving a user record through Fulfillment> Manage Patron Services results in errors in Alma
  • Online resources may not display properly in Primo VE. This is a known issue after the July Update. Ex Libris states they are currently working on a fix.

We have reported these to Ex Libris and will let you know when we have more information. 

We currently have enough submitted examples of the issues reported above; however, if you encounter any additional problems with Alma or Primo VE that were not an issue before the July update, please email .

Thanks for your patience.