CARLI email list and Support ticket system downtime

Friday, May 21, 2021 (All day) to Saturday, May 22, 2021 (All day)

On the evening of Friday, May 21, 2021, beginning at 5:30pm, CARLI staff will be relocating the CARLI email server and the CARLI Support ticketing system from a local data center to a cloud-based web host.  Nothing will change about the CARLI email lists or the CARLI Support ticket system; we are simply moving the services to a new location.
 
The email server migration should take approximately 30 minutes.  During the email server migration, email sent to any @carli.illinois.edu email address (including support@carli.illinois.edu) will not be delivered.  
 
The CARLI Support ticketing system migration should take about 12 hours.  During the ticketing system migration, email that is sent to support@carli.illinois.edu to open a new ticket or to add correspondence to existing tickets will be held and delivered once the migration is complete.

Any updates or changes to this schedule will be posted on the CARLI System Status page.