CARLI is seeking a  Library Services Coordinator to support library computer systems and software serving the libraries of the members of the Consortium of Academic and Research Libraries of Illinois (CARLI).

September 18, 2020
By: Michelle Haake

UPDATE: "Service is operating normally
09-Sep-2020 UTC 14:53:20
We are pleased to update that our engineers have resolved the reported service interruption; all cloud services are now fully operational."


Ex Libris has announced an unplanned service interruption to Primo VE.

"Current status: Service disruption
09-Sep-2020 UTC 14:35:30
Our engineers are currently investigating this service interruption."

September 9, 2020
By: Jessica Gibson

After more investigation the Proxy settings problem appears to be isolated to a few libraries. CARLI staff will follow up with them as needed.


August 28, 2020

Current List of Active ILDS Stops

CARLI staff have posted a list of libraries currently receiving ILDS. Bookmark this file. We will continue to update the list as more libraries resume service.

August 27, 2020
By: Michelle Haake

Late today CARLI staff got reports of mainly EBSCOhost electronic collection links not connecting in PrimoVE. Further investigation found that some of the proxy settings were changed to “no” at the full text service level.

To check, go to your Alma and look up EBSCOhost electronic collections. Select one and click on “Collection Editor”

Then to "Additional" tab, then scroll down to Full text service.

August 26, 2020

RESOLVED 1:30PM 7/30/2020 - Ex Libris has corrected the issue and the local Request forms should once again be displaying when you click the link in the Get It section of Primo VE.

CARLI has heard from some I-Share institutions who are offering local request (their patrons, requesting their items) that the local Request form does not open on screen after patrons select the local request link in the Primo VE Get It section.  We have reported this to Ex Libris and will provide an update when we have one.  Thank you for your patience!

July 30, 2020
By: Jessica Gibson

CARLI Libraries Receiving Delivery Service

CARLI staff have posted a current list of libraries which have resumed delivery service. We will be updating this list as more libraries resume service.

July 29, 2020
By: Michelle Haake

RESOLVED 7:00pm, Monday, July 27

July 27, 2020
By: Jessica Gibson

CARLI has opened a support issue with Ex Libris regarding the slow response times of the "Get It" section of Primo VE record displays. The Ex Libris development team is actively investigating the issue for a cause and for solutions. CARLI staff are continuing to contribute examples of this issue to aid in the ongoing investigation. If you have details to share on response time problems in Alma or Primo VE, please submit those details in our I-Share Response Time Reporting Form.

July 24, 2020
By: Ted Schwitzner

Updated: Tuesday, July 7 at 9:45am

Ex Libris implemented fixes overnight to address all of the problems that CARLI I-Share libraries had reported in Alma and Primo VE.  All functionality should be back to normal.  Please contact if you have any further problems or questions.


CARLI has been receiving reports of numerous problems in Alma and Primo VE on Monday, July 6:

July 6, 2020
By: Jessica Gibson