Related product I-Share

I-Share System & Connection Requirements

Alma Sandbox Information for I-Share institutions

Ex Libris: Technical Requirements for Alma and Discovery Implementation

Ex Libris: Browser and OS Requirements

Alma Barcode Scanner/Reader Requirements

Alma Mobile App - For the Environment URL, input:

Logging in to your Alma Instance: Which URL to use

Ex Libris Release and Maintenance Schedule

Alma Usability Improvements

Common Questions

How do I know whether Alma, Primo VE, or other systems used with Alma are up or down?

If you are concerned that Alma or Primo VE are not functioning, you may consult the Ex Libris System Status page. CARLI's services are on "Higher Ed Platform NA06." You may subscribe to updates from this page.

If you are experiencing issues with OpenAthens (e.g., your login screen for SAML login to Alma, or your login screen for proxy access does not appear), you may consult the OpenAthens Status page. You may subscribe to updates from this page.

What IP addresses should an institution allow for Alma and Primo VE?

Ex Libris' network communication requirements lists several IP ranges that institutions should allow.

What email address does Alma use to send emails?

The default envelope from Alma uses an address of If you have customized your letters, specifically the "addressFrom" attribute of letters, then your emails will also appear to come from a different email address. Your institution's IT group should be consulted about how to apply addresses that the email server will view as valid and not suspicious.

Is it possible for Alma to use my institution's email service to send letters?

Yes, you can configure Alma to use your institution's mail relay server. Library staff should work with their institution's information technology group to determine the settings and addresses needed to configure the mail handling integration and outgoing messages.

How do I troubleshoot issues with my connection to Alma (e.g., timeouts, pages not loading correctly)?

If you are experiencing problems with screens not loading fully, or sessions being timed out while you're still active, you will need to create a HTTP archive file, or HAR file. A HAR file is a recording of your network session. You should record and save this file, and send that to CARLI for us to report to Ex Libris. Review Ex Libris' recommendations on creating a HAR file.

Does Alma/Primo VE support Z39.50 connections?

Yes, Z39.50 connections are already configured for each library. See I-Share via Z39.50 for the details to complete your application's connection settings.