Let's Talk about Fulfillment (I mean Alma, not life's purpose) 2/18/2022

During this session held on Friday, February 18 from 2-3:30pm central, topics of discussion included:

• Announcements
  • Alma Sandboxes
    • Our consortial, shared, Alma premium sandboxes have been refreshed.
    • New username/password documents have been uploaded to your library's Box folder.
  • Request Pickup Configuration Settings
    • Adrienne sent ou an email to I-Share Liaisons on 1/26/2022 about periodically reviewing the Request Pickup Configuration Settings.
    • These settings determine which types of requests are included in the pick from shelf list, how long until a request is set as expired, and if the item should be set as missing if not processed.
    • Webpage with more information, including consortial settings: Alma Configuration: Request Pickup Configuration
  • Update to How to AFN page
    • New section on how to determine the current status of your patron's request.
  • Extra requests being canceled?
    • Starting this week, a few more tickets than usual have been sent into CARLI Support about patron's requests being unexpectedly canceled.
    • Thus far, 2 examples submitted have been able to be explained; the other two had the status of "supplier rejected request" which will need more investigation.
    • If you have examples, please send them in to support; could be result of the February release.
• Items on Expired Hold Shelf
• Monitor Requests & Item Processes
• Alma Lost & Paid status
• Transiting items from expired hold shelf- letter behavior
• Pick from Shelf letter
• Hold Shelf letter
• Fine Fee Payment Receipt Letter