RESOLVED: Library Replies to CARLI Support Tickets not getting through to CARLI

ISSUE RESOLVED - 9/24/2026 at 9:15am: Email replies to CARLI Support tickets are being received normally again. All replies that were held up have been delivered, and no emails were lost. Thanks for your understanding as CARLI staff now work to respond to the delayed communications.

Original Posting, 9/23/2026 at 3:47pm: Email replies sent in response to open CARLI Support tickets are currently not being received by CARLI's ticketing system. The problem appears to have begun midday on Tuesday, Sept. 22, 2026. 

Email to create new tickets that is sent to support@carli.illinois.edu are being received and tickets are being created, and outgoing messages from CARLI staff to ticket Requestors are being sent and received successfully.

CARLI's ticketing system is hosted by the University of Illinois, and the problem is being investigated with the vendor. Thank you for your patience.