Systems Restored: Microsoft outage affecting email delivery to and from CARLI Support Tickets

Systems Restored: Microsoft outage affecting email delivery to and from CARLI Support Tickets

Submitted by tschwitz on Fri, 11/13/2026 - 8:08am

Update: 11/13/2026 1:00 p.m. Systems Restored.

Microsoft reports “broad recovery and stability across our services”. University of Illinois Technology Services do not expect additional updates over the weekend.

Update: 11/13/2026 8:40 a.m.

CARLI staff are beginning to receive emails through the ticketing system, and responses sent to requestors are being sent as well.

University of Illinois Technology Services notes that some users may continue to see intermittent access issues or delayed email delivery throughout the day as Microsoft continues to work on restoring services.

Original Alert: 11/13/2026 8:05 a.m.

The global Microsoft outage that began on Thursday, November 12, is currently preventing receipt of emails to CARLI's ticketing system, as well as email response from CARLI to requestors. Emails are not expected to be lost, but should remain queued and should deliver once service is restored.