Library Replies to CARLI Support Tickets not getting through to CARLI
Submitted by oram on Wed, 09/23/2026 - 3:47pm
Email replies sent in response to open CARLI Support tickets are currently not being received by CARLI's ticketing system. The problem appears to have begun midday on Tuesday, Sept. 22, 2026.
Email to create new tickets that is sent to support@carli.illinois.edu are being received and tickets are being created, and outgoing messages from CARLI staff to ticket Requestors are being sent and received successfully.
CARLI's ticketing system is hosted by the University of Illinois, and the problem is being investigated with the vendor. Thank you for your patience.