Head of Circulation - Augustana College

The Thomas Tredway Library at Augustana College invites applications for a motivated, innovative, and organized professional to lead our circulation department. The Head of Circulation manages the library's foundational services and plays a key role in fostering the engagement and development of our student employees. Working within a dynamic and creative environment, and in close collaboration with colleagues, the Head of Circulation ensures the library's public-facing operations are efficient, welcoming, and service-oriented. This role also serves as a mentor and educator, supporting the learning and professional growth of more than 20 student employees each semester.

Job Duties:

• Provide strategic leadership for circulation services and student employee engagement.
• Hire, train, supervise, and mentor student employees in the circulation department.
• Develop training, programming, and/or other opportunities to foster student employees' workplace engagement and professional development.
• Organize and oversee core library circulation services, including:
• Circulation of materials, consortia borrowing and lending, course reserves, study room checkouts, library opening and closing, and space access and security.
• Contribute to the administration of the integrated library system for circulation applications.
• Ensure the library's service areas are organized, functional, and welcoming.
• Liaise with Information Technology Services (ITS) to maintain the library's collection of circulating technology.
• Coordinate with colleagues and vendors to manage the library's computer labs and printing services.
• Respond to patrons' comments, questions, and complaints about library resources and services, referring complex issues to the library director as appropriate.
• Advise on copyright compliance and respond to copyright-related questions.
• Supervise and mentor one full-time paraprofessional staff member.
• Develop, document, and maintain patron-centered policies and procedures.
• Provide backup circulation desk coverage when needed.
• Maintain and update the library's website.
• Collaborate on library marketing and outreach.
• Serve on the library's management team, contributing to library leadership and strategic direction.
• Other duties as assigned.

Requirements:

Education:

• Bachelor's degree or equivalent experience required

Experience & Skills:

• Minimum of 2 years of experience relevant to the responsibilities of the position.
• Demonstrated willingness and ability to innovate in the design and provision of library services.
• Experience supervising or mentoring staff or students.
• Strong commitment to teamwork and collaboration across departments.
• Strong technology skills, including proficiency in Microsoft Office and Google Workspace.
• Ability to learn and work with the integrated library system (ILS) and other library technologies.
• Knowledge of an ILS, especially Ex Libris Alma, is preferred.
• Excellent customer service and communication skills for working with a diverse campus and community audience.
• Excellent organizational and time management skills; able to set priorities, manage multiple tasks, and maintain accuracy and attention to detail in a busy environment.
• Ability to work independently with limited supervision.

This is a highly collaborative and service-oriented position that plays a critical role in supporting Augustana College's academic mission. The ideal candidate will bring a student-centered approach, a passion for mentoring, and a commitment to creating inclusive and engaging library spaces and services.

Physical Requirements:  Must be able to lift 25 pounds on a frequent basis. Also required is the ability to listen, hear, speak, read, climb stairs, bend, stoop, and stand for intermittently long periods of time. Must be able to use a computer to accomplish a variety of job tasks.

Additional Information:

Pay & Benefits: 

This position is budgeted to pay between $45,000 - $50,000 annually. Augustana College takes great pride if offering a competitive and comprehensive benefit package to its employees to ensure our team is well cared for. Benefits include:

• Medical, Dental and Vision Insurance
• Time off including generous paid time off benefits and up to 15 paid holidays per year
• Retirement plan including eligibility to receive up to 7% contribution from the College.
• Company sponsored short-term and long-term disability benefits as well as life insurance
• Use of college facilities including a wellness center, gym and rec center
• Tuition benefits for employees and their family members

Job Title:     Head of Circulation                                            Revised:  May 2025
Status:         Exempt Full-time 12-month position
Reports To:       Director of the Library

You can learn more about our benefits program at our Benefits Website.

EEO Statement:

Augustana is an Equal Opportunity Employer. It is Augustana College's intent policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law.  All candidates are subject to a criminal background check.

Application Instructions:

Application Instructions:  Interested applicants should submit a cover letter, resume and three references for full consideration to https://augustana.interviewexchange.com/jobofferdetails.jsp?JOBID=188420. Application review will begin immediately.
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