Entrance/Exit Control Attendant - University of Chicago

Reporting to the Head of Regenstein Circulation and Building Resources, the Regenstein Library Entrance/Exit control attendant performs clerical duties and is responsible for welcoming patrons and visitors, assisting with access, answering inquiries, and directing to other library departments or staff as necessary, explaining Library policy to patrons, and building security. The Entrance/Exit control attendant must be able to handle high and low levels of activity while providing exceptional customer service to all Library visitors.

Essential Functions

Responsibilities:

• Visually check identification for valid entrance of all patrons and visitors, work with ID & Privileges and Circulation departments to establish access for non-affiliated visitors, and issue visitor passes.
• Troubleshoot entry control system and report issues with database and entry gates to ID & Privileges office and Circulation supervisors.
• Answer phone inquiries, monitor email and visitor calendar, remain knowledgeable and informed about Library events, and communicate information between shifts to colleagues and supervisors.
• Assist and/or direct patrons to Circulation if the exit alarm sounds to ensure library materials are checked out.
• Welcome and assist patrons and visitors to the Library through the consistent and equitable application of Library policies to ensure excellent customer service to all, using the University and Library websites to provide campus and Library resources to patrons seeking information and directions.
• Remain aware of emergency protocols and evacuation systems, report emergency situations to UCPD and supervisors; in the absence of other staff act as primary contact with UCPD and fire department.
• Promptly report building issues to Library and University Facilities Services via phone and email as needed.
• At opening, ensure the building is unlocked on time. At closing, lock library entrances and work with Allied security staff and UCPD to secure the building. Ensures all doors are secured after hours.
• Monitor South entrance of the library when building is closed, responding to the doorbell and allowing access to authorized after-hours users.

Competencies:

• Display emotional intelligence.
• Excellent attention to detail.
• Work independently and collaboratively as part of a diverse team, multitask, and work with frequent interruptions.
• Identify priorities to recognize and resolve or refer problems.
• Communicate clearly and effectively while displaying tact, courtesy, and diplomacy.
• Identify, respond to, and refer problems while exercising discretion and sound judgment.
• Serve patrons and articulate library policies with clarity, consistency, patience, and tact.

Additional Requirements

Education, Experience, or Certifications:

Education:

• High school diploma or GED required.

Experience:

• Previous customer service experience required.
• One year of general office or clerical experience preferred.
• Previous experience in a college or university preferred.

Technical Knowledge or Skills:

• Knowledge and experience using Microsoft Office.
• Navigate web-based systems.
• Learn a range of position-related software applications.

Working Conditions and Physical Requirements:

• Bend, crouch, or stoop.
• Sit for 4 hours or more.
• Use computers extensively for 4 hours or more.
• The hours for this position are Tuesday - Saturday 2pm -10pm.

Pay Range:

• $15.53 - $16.00 per hour.

Required Documents:

• Resume/CV
• Cover Letter

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

To Apply

To apply for this position, external candidates must submit their profile and any other required materials through https://uchicago.wd5.myworkdayjobs.com/External/job/Chicago-IL/Entrance-Exit-Control-Attendant_JR20018. Internal candidates must apply by logging into Workday using their CNet ID and password; for more information, please see How to Apply for a UChicago Job (Current Employee) QRG.

Resumes sent via mail, fax, or email will not be considered. For more information, please see https://www.uchicago.edu/careers/.

Employees must comply with the University's COVID-19 vaccination requirements. More information about the requirements can be found on the University of Chicago Vaccination GoForward.

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: https://safety-security.uchicago.edu/stay-informed/clery-act-reporting. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Grade and Classification: C-5 / Library Clerk I
Division / Dept. / Unit: Collections and Access / Access Services / Entry Control
Reports to: Manager, Identification and Privileges Office
Work Schedule: 37.5 hours per week; Tuesday - Saturday 2pm -10pm.

This position is covered by the Collective Bargaining Agreement.