PT Lab Support Specialist - DePaul University

Reporting to the Information Technology Librarian, the Lab Support Specialist provides support for library computer labs, staff technology, and the Digital Services department. The Support Specialist will troubleshoot hardware and software problems as well as related technical issues and assist with proactive maintenance and updates. The Support Specialist may occasionally work with the library's web environments and systems.
Library staff work in a highly supportive, collegial culture that encourages active participation in meaningful and valuable skills training and professional development. This includes training workshops, committee memberships, and engagement in programs that support the Library’s mission and its Inclusion, Diversity, Equity and Accessibility goals, while building connections and partnerships across DePaul’s wider academic and user community.

What You'll Do:

Support Library Computer Labs 

• Monitor and maintain public computing, technology, and lab equipment, including printers, scanners, and other peripherals, ensuring their proper functionality. 
• Work with DePaul’s Information Services department to resolve public computing, technology, and equipment issues, e.g. by filing tickets; checking resolutions, etc.

Support Staff Technology 

• Provide technical support to staff, ensuring prompt resolution of issues and inquiries.
• Troubleshoot and resolve hardware and software problems.
• Collaborate with DePaul's Information Services department to install, configure, and maintain computer hardware and software for Library staff.
• Maintain accurate records of staff equipment inventory, maintenance activities, and user support requests.

Support Digital Services 

• Assist the Systems Librarian and User Experience Librarian with projects as needed, such as systems migrations, user research, etc.
• On occasion provide support for library web systems and environments, e.g. editing library webpage, performing updates, etc.

What You'll Need:

Required:

• Minimum one year of college.
• Experience in providing technical support in a computer lab or similar environment.
• Ability to operate office equipment including computers, photocopiers, and scanners.
• Knowledge of computer hardware, software, and peripherals as well as related troubleshooting techniques.
• Working knowledge of Microsoft Office (Excel, Word) and Google workspace.
• Knowledge of Mac and PC operating systems
• Demonstrated ability to communicate and effectively interact with people across cultural identities and foster an inclusive, equitable, and welcoming environment. 
• Good communication (written and verbal) and interpersonal skills.
• Ability to work independently and with a high level of accuracy.
• Ability to work on multiple, concurrent projects.
• Strong organizational and documentation skills.
• Must be able to lift up to 25lbs.  Will routinely be required to move around the library, sometimes while transporting equipment, computers, or tools.

Preferred: 

• Two years of college / Associates Degree.
• Familiarity with Help Desk ticketing systems and workflows.
• Courses or experience with basic web design (HTML and CSS); Courses or experience with front-end web design skills (Javascript / PHP); Courses or experience with graphic design software (Adobe Photoshop and Illustrator); Courses or experience in computer science or information technology.

To apply, please submit a cover letter and resume HERE.