PDA Event: Crisis Communication: The Librarian's Guide to Clear Communication Under Pressure

In our current world, crisis is not an if it will occur, it’s a when it will occur. As librarian leaders, we want to be strategically prepared and proactive for crisis events. We may have qualified experts in headquarters who have crisis plans to help us, but when the crisis happens, we are the ones on the front lines. 

In this webinar, you will discover how to prepare mentally and emotionally for crisis situations, reflect on crisis sessions specifically for librarians, and learn tips on advanced communication messaging to be clear and concise.

Leaders need:

• self-awareness of body language, tone and choice of words that communicate confident presence with humility,
• skills to manage the variety of university/stakeholder personalities,
• ability to leave students/alumni/community with facts – and a feeling of authentic compassion.

Speakers:

Kimberly Pace is a professor for the practice of management at Vanderbilt University’s Owen Graduate School of Management where she teaches advanced communication courses. She also works with leaders and institutions, primarily in the higher education industry, on communication and executive coaching. 

Hilary Craiglow leads library consulting at Attain Partners, strengthening library systems using proven evaluation and assessment methods. With a 30+ year career in libraries, Hilary has a deep understanding of college and university systems, and extensive experience leading academic libraries. 

Register to attend.

Sponosred by ASERL