PDA Event: AI Harms, AI Use, and the Library as Intermediary in the Adoption of New Tech Tools

As artificial intelligence tools become more embedded in everyday research, learning, and content creation, libraries are increasingly asked to help patrons navigate both their potential uses and their risks. This webinar explores common AI use cases in library settings alongside documented and emerging harms - such as bias, privacy concerns, misinformation, and unequal access. Participants will examine how libraries can act as intermediaries in the adoption of new technologies by providing context, instruction, and ethical guidance, while supporting informed and responsible use among patrons and staff.

Learning Objectives:

• Identify common AI use cases in library settings and describe how patrons and staff are currently engaging with these tools for research, learning, and content creation.
• Recognize and evaluate key risks and harms associated with AI use - including bias, privacy concerns, misinformation, and unequal access - and explain their relevance to library services.
• Develop practical strategies for supporting informed and responsible AI use through library instruction, patron guidance, and ethical frameworks that reflect the library’s role as a trusted intermediary.

Presenter:

A public reference librarian for nearly three decades, Rachel Kubie from Charlotte Mecklenburg Library has led between 400 and 500 book discussions for small and large groups, in person, online, and asynchronously. She has organized and facilitated public programs and discussions on civic, literary, creative, and educational topics. She also initiated a civics team to develop voter education programs, as well as a Spanish language-learning program - first for staff and later for the public.

Rachel’s current community partnerships include the Charlotte Journalism Collaborative and the Homeless Services Network. She has presented on AI in libraries and has closely studied its impact, related policy considerations, and changes in library practice over the past two years. Rachel believes libraries play a vital role in helping patrons navigate both new and long-standing technologies for personal enrichment, community building, and democratic engagement.

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