PDA E-Resources Learning Series: The Link Didn't Work, Now What? Troubleshooting Patron Reports of E-Resources Linking Problems

Whether from the link resolver, the library catalog/discovery platform, or a vendor’s interface, our patrons will find links to articles that don’t work. How can librarians investigate these reports? This presentation will cover basics of investigating, solving and (hopefully) reducing such errors in today’s academic research library. Some examples will focus on Alma/PrimoVE, however the general troubleshooting principles apply to all library systems and interfaces. 

Denise D. Green has worked for CARLI since October 2014. She’s had a long career in reference, instruction, e-resources & link resolver management and staff training in Ohio and Illinois academic libraries. She advocates for public services librarians learning more about e-resources, authentication and troubleshooting to better support our students, faculty and all patrons. 

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Sponsored by CARLI