Public Services Committee Meeting: December 6, 2018

Conference Call / Adobe Connect

Members attending: Aaron Harwig, co-chair (College of DuPage), Joanna Kolendo, co-chair (Chicago State University), Nestor Osorio (Northern Illinois University), Katherine Sleyko (Prairie State College), Reina Williams (Rush University)

Members absent: Rachel Bicicchi (Millikin University), Marissa Ellermann (Southern Illinois University Carbondale), Chad Kahl (Illinois State University), Nancy Weichert (University of Illinois at Springfield/Millikin University)

CARLI staff attending: Elizabeth Clarage


  • Committee members will look at the types of data their own institutions collect to gain insight and direction for the Annual Project.


  • Member Announcements
    • Reina/Rush: Vice Provost of Academic Affairs Dr. David Katz appointed as part of restructuring; active shooter planning/training taking place in the library.
    • Aaron/COD: new media lab up and running; Illinois Community College OER Summit took place on November 30 with great success (200+ attendees, over 60% representation from community colleges statewide).
    • Katie/Prairie State: FT librarian recently hired, Prairie State now has 3 FT librarians.
    • Nestor/NIU: 2 new positions in Reference & Research to be announced.
  • CARLI Announcements
    • Twitter Chat is scheduled for Friday, December 7 on inclusive information literacy.
    • OER Task Force call-in will take place on Tuesday, January 15.
    • Change Management Forum registration announcement coming in December; keynote speaker has been named; attendance will initially be limited to one person per CARLI institution, then opening up to more later.


  • Annual Project
    • The committee has an additional Google Docs page for data collection – link: .
    • Nestor noted that there is a lot that can be done with assessment in public services and recommended that the committee be selective in what direction we go.
    • Nestor also noted that this project could help libraries that are smaller, who don’t have the staffing to carry out assessment projects that larger institutions have.
    • Issues and concepts discussed included the distinction between quantitative and qualitative data and whether the data is “good”.
    • Different interpretations of reference transactions were addressed, including the idea of “continuous” reference service (starts at a desk and carries over to an office or other location, or vice versa).
    • We should strive to create something that is easy to understand and can “tell a story” of how public services in libraries can contribute to student success.
  • Change Management Forum
    • Elizabeth advised that the committee should think about what the committee should do for a breakout session.
  • Next Meeting
    • Even though our next meeting is scheduled very early in the new year (January 3), the committee decided to keep the originally scheduled meeting date.

Tasks Assigned

  • Minutes taken by Aaron Harwig.
  • All members – look at the new Google Docs page and contribute, using the guiding questions.
  • All members – think about what our breakout session will look like for the       Change Management Project.

Next Meeting

Next Meeting Date: Thursday, January 3, 2019, 2:00-3:00 PM CST by phone