Public Services Committee Meeting: September 11, 2017

Conference Call

Members attending: Marissa Ellermann (Southern Illinois University Carbondale); Susan Franzen, co-chair (Illinois State University); Anne-Marie Green (Kishwaukee College); Aaron Harwig (College of DuPage); Joanna Kolendo (Chicago State University); Nestor Osorio (Northern Illinois University; Colleen Shaw, co-chair (Heartland Community College); Richard Stokes (University of Illinois at Urbana-Champaign)

Member absent:  Cory Stevens (Lake Forest College)

CARLI staff attending: Elizabeth Clarage, Denise Green.


  • CARLI Update:
    • No budget CARLI
    • Anne Craig – Upcoming Listening Meeting with Directors/Deans
      • 9/18 at Olivet Nazarene
      • 9/25 at SIU - Edwardsville
  • Member Announcements:
    • The eclipse event went well at SIUC.
    • Chicago State also did an eclipse event that went well.
    • There is a new acting Associate Dean at NIU.
    • Shari Zack is the Interim Dean at ISU.


  • The Committee approved September minutes after addition of ISU Interim Dean Shari Zeck to last month’s member announcements.
  • The Committee will continue discussion of open houses at October meeting.
  • The Committee will review its Annual Meeting report and presentation at October meeting.

Tasks Assigned

  • Minutes taken by Sue Franzen.
  • CARLI Annual Meeting Report & Presentation will be drafted by Sue & Anne-Marie to be shared at October meeting.
  • Colleen will work with Denise and Elizabeth on an email to send to membership about hosting potential single service point open houses.


  • Annual Project
    • Reviewed discussion points from last meeting.
      • Denise gave update on two items.
        • Milikin interested in hosting open house
        • No library using new VuFind
    • Joanna expressed interest in collaborating with the instruction group.
      • Elizabeth mentioned no one has done an annual project with another group.
      • Sue suggested doing a smaller project collaboratively.
    • Joanna expressed interest in open houses in the western part of the state.
    • Joanna interested in more ideas about declining reference statistics.
      • Nestor suggested a project on collecting data on declining reference & circulation.
      • Possibly tie into Open House, especially at libraries with single service point, with speakers on alternative outreach (i.e. pop-up cart, etc.)
    • Group discussed possible locations for open houses with single service desks
      • Milikin
      • Illinois Central College
      • Heartland CC
    • Bring in additional speakers to open houses to discuss single service point or other alternative service models.
    • Nestor suggested a project on instruction assessment best practices.
  • CARLI Annual Meeting Report & Presentation
    • Sue and Anne-Marie representing PS committee at CARLI Annual Meeting.
    • Denise and Elizabeth gave insight into presentation questions.

Next meeting

Monday, October 2, 2017 at 10:00 am – 3:00 pm, at CARLI Office in Champaign. Watch for lunch email from Elizabeth & directions/parking from Denise.