Evening/Weekend Circulation Supervisor (Part Time) - University of Chicago

As a center of intense intellectual inquiry, the University of Chicago Library aspires to be the most dynamic research and learning environment in the world, supporting the University's commitment to research and teaching and to using its intellectual resources to help solve the world's problems. Even as we continue to focus on building and preserving our renowned collections, the Library is assuming new roles that are vital to research, innovation, and learning at the University. In the process, we are leveraging the deep expertise of Library staff, developing services that support new avenues of research, and expanding access to and preservation of scholarly resources in ways that advance the goals of the University community and the needs of the next generation of scholars.

Job Summary

This position oversees the lending of materials from Regenstein Circulation, including course reserves and materials awaiting pickup. This position also shares responsibility for the hiring, training, and managing of student circulation staff. This person is also responsible for answering patron questions relating to Access Services and serving as a resource for questions relating to other Library services. During their shift, this person oversees clerical staff, acts as the supervisor in charge of the Regenstein Library, oversees building security, and enforces policies for maintaining a scholarly environment in Regenstein.

Responsibilities

• Hires, trains, supervises, and schedules student counter attendants (approximately 20 part-time student employees). Monitors and approves hours and payroll for student counter attendants. Coaches and directs student counter attendants in maintaining Circulation policies and customer service standards. Monitors and documents attendance and performance and reports progress and problems with student staff to the Head of Circulation.
• During their shift, supervises clerical staff, acts as the supervisor in charge of the Regenstein Library, oversees building security, resolves problems and appeals from users on Entry policies. Responsible for executing opening or closing procedures of Regenstein Library. Promptly reports building issues to Library and University Facilities Services and provides initial response to emergencies. Provides support for public events held in Regenstein Library.
• Responsible for providing excellent and empathetic customer service, answering patron questions related to Access Services. Routes questions to the appropriate resource as needed, if beyond the supervisor's area of expertise/responsibility/knowledge. May serve on working groups or committees with supervisor approval.
• Manages daily circulation workflow including lending of materials awaiting pickup, course reserves, and general collections. Documents and updates departmental procedures accordingly.
• Answers inquiries concerning overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing system. Responsible for collection of fines and fees. Attempts to resolve problems as appropriate and refer or report problems to the Head of Regenstein Circulation.
• Enforces policies for maintaining a scholarly environment. Attempts to resolve problems with empathy and tact, and/or refers patrons' concerns to the Head of Regenstein Circulation or to other campus entities (Dean on Call, UCPD, etc.) when appropriate. Documents and reports incidents.
• Provides supervisory coverage for Mansueto Circulation on an as needed basis due to staffing absences/vacancies.
• Responsible for answering patron questions related to Access Services and serves as a resources for other questions related to other Library services.
• Distributes work to and monitors the work done by student counter attendants; troubleshoots equipment as needed.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree)

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Education:

• Bachelor's degree.

Experience:

• Work experience in a library or equivalent environment.
• Previous experience directing or supervising the work of others.
• Significant customer service experience required.
• Experience with MS Office, email, and internet work applications.

Preferred Competencies

• Ability to both give and receive direction, to work with a high degree of independence, and cooperatively as part of a diverse team.
• Ability to serve patrons and enforce library policies with clarity, consistency, patience, and empathy.
• Ability to effectively manage staff and projects in accordance with departmental priorities.
• Ability to identify, respond to, and refer problems while exercising discretion and sound judgment.
• Ability to communicate clearly and professionally in oral and written English.

Working Conditions

• Ability to work late evening and weekend hours, occasionally flexing work schedule during changes in Library hours and during staff shortages and absences.
• Ability to carry or lift loads of up to 50 pounds and push/pull loaded book trucks.
• Ability to shelve and retrieve materials at varying heights.
• Ability to hear, including making fine discriminations in sound.
• Ability to see, including color, depth perception, or clarity; must be able to visually focus on print and electronic material for long periods.
• Ability to sit and use a computer for 4 hours or more. Ability to stand for up to 4 hours.
• Ability to make repetitive wrist, hand, or finger movements.
• Ability to work independently during evenings/weekends as the sole supervisor in a large academic library.

Academic Quarter Schedule

• Wednesday- 8pm - 12am
• Thursday- 8pm - 12am
• Friday- 3pm - 11pm
• Saturday- 3pm - 11pm

(Hours are subject to change during interim periods and based on Library needs)

Pay Range

• $16.15 - $21.00/hr

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

• Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Application Documents

• Resume (required)
• Reference List (3) (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

To Apply

To apply for this position, external candidates must submit their profile and any other required materials through https://uchicago.wd5.myworkdayjobs.com/External/job/Chicago-IL/Regenstein-Evening-Weekend-Circulation-Supervisor--Part-Time-_JR30163-1. Internal candidates must apply by logging into Workday using their CNet ID and password; for more information, please see How to Apply for a UChicago Job (Current Employee) QRG.

Resumes sent via mail, fax, or email will not be considered.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu_. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

Requisition Number: JR30163
Division / Dept.: Library C & A - Access Serv - Coll Mgmt & Circulation
Reports to: Head of Regenstein Circulation and Building Resources
Work Schedule: 24 hours/week