Public Services Committee Meeting: August 22, 2022

Zoom / Conference Call

Members attending: Chad Kahl, co-chair (Illinois State University), Jennifer Lau-Bond (Harper College), Katie Maier-O’Shea (North Park University), Ashley McMullin (DePaul University), Anne Shelley (Illinois State University), Arlie Sims (Columbia College Chicago), Simone Williams (Southern Illinois University Edwardsville), Lesley Wolfgang, co-chair (Saint John's College of Nursing)

Member absent: Steve Brantley (Eastern Illinois University)

CARLI Staff attending: Elizabeth Clarage, Denise Green


  • Chad and Lesley shared with the committee that they will split co-chair duties. Chad will lead the committee during the fall and Lesley will lead the committee beginning in January.
  • Approved May 2022 minutes.
  • Set up minutes taking roster by last name starting with Steve Brantley.
  • Monthly meetings: The Committee picked second Wednesday of the month at 10:00 – 11:00 am, starting Sept. 14th.
  • Committee will continue to Brainstorm 2022-2023 projects at its next meeting.
  • Committee will discuss meeting in person at its next meeting.

Tasks Assigned

  • Minutes taken by Denise Green.
  • CARLI staff will send out Zoom meeting calendar invite for second Wednesday of the month.


  • Member Announcements:
    • Katie Maier-O’Shea (North Park University)  Open positions and understaffing stress. When filling new position have not had as many applicants as they had pre-COVID.
    • Arlie Sims (Columbia College Chicago) New User Experience & E-resources librarian search is underway. Campus COVID rules may change depending on Chicago guidelines.
    • Ashley McMullin (DePaul University) DePaul is hiring and AUL for Collections and Discovery Services and a Metadata Librarian.
    • Chad Kahl (Illinois State University) Milner Library has searches underway for variety of positions.
    • Simone Williams (Southern Illinois University Edwardsville) Library never shut down during COVID. Campus is nearly at 100% capacity. First day of classes today. Campus is changing their work from home protocols.
    • Lesley Wolfgang (St. John’s College of Nursing) Large class of incoming Nursing students that began last week. The institution has started a Doctorate program.
  • CARLI Announcements:


  • Reviewed Committee charge and previous years’ projects & reports.
  • Brainstorm 2022-23 Project ideas:
    • PrimoVE and impact on public services?
      • Who at library is working on Primo VE customizations and how? Collaborate with Discovery Primo VE Committee possibly?
      • Technical side of PVE and Public Services side disconnect- how to communicate better and what are barriers to changes?
      • Student success staff and librarian collaborations.
      • New ways to staff Public Services.
      • Trend to have student engagement/student success librarian/ marketing-programming librarian?
      • Blended services/Staffing models: chat email, student workers at Circ., mix of in-person and virtual-- what is reference service now?
        • Tools like Springshare’s new platform, or screen capture video, Zoom (consults by appt.)
        • Fewer student workers due to campus changes and min wage increases.
        • Undergraduate or grad students doing reference.
        • Access Services/Circulation too affected by staff shortages and changes.
        • Combining service points like Circulation and Reference.
        • This was a sub-topic of PSC work in 2017-2018 on Library Public Service Models.
        • How engage students in post covid world? Ex. Business classes or freshman common courses online only.
        • Role of the library building to build library foot traffic and library services.

Next Meeting Dates and Deadlines

The Public Services Committee will meet next on September 14, 2022 from 10:00 – 11:00am.

Committee Meetings:
September 14, 2022, Minutes: Steve Brantley
October 12, 2022, Minutes: Lesley Wolfgang
November 9, 2022, Minutes: Jennifer Lau-Bond
December 14, 2022, Minutes: Katie Maier-O’Shea
January 11, 2023, Minutes: Ashley McMullin
February 8, 2023, Minutes: Anne Shelley
March 8, 2023, Minutes: Arlie Sims
April 12, 2023, Minutes: Simone Williams
May 10, 2023, Minutes: Chad Kahl
June 14, 2023, to be determined