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SFX | News
SFX "Report a Problem" Link Now Appears on all CARLI SFX Menus
To improve SFX service for all users, and to direct users' reports about problems with SFX to the agency best able to respond to those reports, CARLI staff have activated the LOCAL_FEEDBACK target for each SFX instance on the CARLI server. As implemented by CARLI, the target will display as "Did a link fail? Report a problem." The appearance of the target may be customized.
See instructions.
The LOCAL_FEEDBACK target allows users to report a problem directly to their own library. Perhaps more significantly, the LOCAL_FEEDBACK target allows users to include in their problem report (without the need for conscious action) the OpenURL that generated the SFX Menu on which they encountered the problem they are reporting. This will greatly facilitate troubleshooting. With the OpenURL, library staff who receive the report can reconstruct what the user saw and, more often than when they don't have the user's OpenURL, can see the specific problem the user encountered. If library staff are unable to resolve the problem, library staff can then forward the problem report email to CARLI staff (at support@carli.illinois.edu) for CARLI's assistance. If CARLI staff are likewise unable to resolve the problem, CARLI staff can forward the problem to Ex Libris. Again, because the OpenURL is included in the report, CARLI and/or Ex Libris staff will be better able to reconstruct the problem and to help to resolve it.
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