11:41:12 Do you discourage libraries to say that a final written decision is in place FOREVER? 11:42:13 Laura, some libraries do state that a decision is final. Period. 11:42:37 Thank you for the question! We will ask the group at the end of the session. 11:44:45 Reacted to "I think we are havin..." with 👍 11:57:04 This one is hard! I'm still learning to wait and not interrupt! 11:59:39 Taking verbatim notes is a good way to slow yourself down & extend your tolerance for waiting. (It can also calm you.) 12:01:24 Now I really want to know what that book was.... 12:01:39 Same here! 12:05:59 Niles Maine is the library. 12:09:03 Hahaha! I think college students can handle that. 12:09:08 Reacted to "Hahaha! I think coll..." with 👍 12:11:43 Nancy, that is a great point. 12:11:43 That is a good way to deal with that. Alternative reading, although class discussion would be lost on her. My sympathies! 12:12:43 When trying to create and maintain fair access to all, how do you balance both sides. For instance, if you are providing access to trans friendly materials, do you need to provide materials that are transphobic? If not, how do you defend those choices? 12:13:35 Have a face mask in your office, and put it on during a sit-down meeting with an irate person. 12:14:05 What response might be appropriate if a specific librarian is being personally slandered by an irate challenger (up to accused of criminal activity.) Should that librarian be withdrawn from the situation? 12:14:11 The balance to trans materials is the cis materials. You don't have to balance books about why slavery was bad with maybe slavery wasn't so bad after all 12:17:09 Book reviews. Poor texts receive no or poor reviews from authoritative reviewers. 12:18:48 How do you deal with negative public reactions to weeding? It seems laypeople sometimes misinterpret weeding (esp books in decent condition) as censorship. 12:20:03 Specifically, I have a lot of very old, haven't-circed-in-15-years children's fiction books that also happen to be pretty offensive. 12:20:22 So I weed them, but fear backlash 12:20:28 One is written and one is verbal. 12:20:39 There is one board book in particular that is frequently requested but is a very thinly masked as teaching that being trans is not natural. ALA has told some libraries to buy it and put it on their board book shelves instead of nonfiction. This is the kind of situation that I find troubling and where I am looking for defense against perceived balance. 12:20:44 If a decision is made on a book from one challenge and another challenge comes in for the same book? 12:20:47 Libel is published, Slander is verbal 12:20:56 Reacted to "Libel is published, ..." with 👍 12:20:57 When I (public library director) was accused of those things on social media, I was told by our library's attorney that I couldn't sue b/c I was a public figure. 12:21:16 Replying to "There is one board..." Can you share the title of this book? 12:21:29 Johnny the Walrus 12:22:16 Thanks for the clarification. 12:22:41 She spoke at her public library board meeting as a citizen of her community. 12:22:45 How do you avoid being the only person if you're running on a small staff? 12:22:57 Yes, that's true - the initial case was thrown out. 12:23:05 Louisiana. 12:23:11 Replying to "Johnny the Walrus" We received several copies of that title as a donation 12:24:42 What is an authoritative source for defining if a material is transphobic? I have seen trans community members split on labelling certain materials transphobic or not. So how does one know the authoritative conclusion? Trans by Helen Joyce, Material Girls by Kathleen Stock and Irreversible Damage by Abigail Shrier have all been labelled by some as transphobic and some say they are not. How to respond to challenges to these books? 12:30:37 Thank you, Joyce. It is difficult. 12:31:54 We need to network with our communities BEFORE a challenge arrives and BEFORE the elections for public library and school board members. We need to know who we can turn to for help and support if there is a challenge. https://www.alsc.ala.org/blog/2021/11/grassroots-101-how-to-save-your-library-from-organized-censorship/ 12:32:07 Materials Challenges in the Academic Library: A Policy Guide https://simmonslis.libguides.com/c.php?g=1230181 12:32:19 Thank you everyone! This was incredibly useful and timely. 12:32:21 Thank you so much! 12:33:16 L— Listen to the person’s story without interrupting. Take notes if you need to. A—Acknowledge how important this is to you and to the other person. They will feel seen. T— Take action, whatever you can do. You may have limits on what you can do and that is okay. Show you’re doing what you can. T—Thank the person for coming to you and sharing the experience. E—Encourage them to return to you again in the future. You value conversations like these. 12:33:44 thanks a latte! ;D 12:34:11 Could you share the link to that Simmons document, and spell out the LATTE ass I couldntwrite faast enough 12:34:40 Materials Challenges in the Academic Library: A Policy Guide https://simmonslis.libguides.com/c.php?g=1230181 12:34:54 I get a 404 when I open that link 12:34:59 L— Listen to the person’s story without interrupting. Take notes if you need to. A—Acknowledge how important this is to you and to the other person. They will feel seen. T— Take action, whatever you can do. You may have limits on what you can do and that is okay. Show you’re doing what you can. T—Thank the person for coming to you and sharing the experience. E—Encourage them to return to you again in the future. You value conversations like these. 12:35:17 Thanks so much! 12:36:01 That looks like a great resource from Simmons, thank you 12:36:12 Mikaela, I just checked it and it took me right to it… 12:36:22 Ecosystem! 12:36:41 Thanks again! 12:36:42 When I manually copied the link into a tab it worked. clicking the link didn't work for me 12:39:46 That's terrifying 12:43:48 and our trustees, and our staff members who don't have a library background. 12:45:05 Dirro, Joyce! 12:45:11 Ditto 12:45:13 https://www.carli.illinois.edu/pda-event-managing-escalated-patron-situations-face-face-your-questions-answered