This combination of messages means that you are successfully logged in to the catalog, but the catalog is not successfully connected to the library's database of eligible borrowers, and cannot proceed without information it needs about you from that database.
The most common cause of this problem is that your library borrower ID (barcode number) has changed. Your catalog account needs to be profiled with your institution name, borrower ID, and last name. The catalog will use these to find the correct record for you in the library's database.
To re-profile your catalog account, click on "Your Account" in the upper right corner of the page, then on the "User Account" tab on the right of the Your Account pages. In the Library Account Information section toward the bottom of the User Account page, re-enter any information that has changed. For instance, if your barcode number has changed but your last name is still the same, your new barcode number is all you need to enter. Then click submit. If you see "Changes were applied" at the top of the page, then all is well. If not, contact your library for assistance.
On rare occasions you might see the "Login failed" message when you try some activity in the catalog, even though nothing has changed about your account or the corresponding record for you in the library's database of borrowers. It sometimes happens that the catalog is unable to contact the library's database, due to a temporary network outage or other technical difficulty. Sometimes all you need to do is wait a few minutes and try again. If the problem persists, please contact your library for assistance.