Head of Public Services - North Park University

The Brandel Library at North Park is hiring a full time Head of Public Services who will oversee the three service desks in the library (circulation, security, and information). This position will lead a team of 20+ student workers and with them ensure that the library is warm and welcoming space for all patrons.

Essential Responsibilities:

  • Advance the library's vision by ensuring that users are consistently and effectively met with a spirit of exceptional hospitality
  • Supervise the departments by answering patron questions and concerns, responding to emergencies, and managing the integrated library system
  • Lead the circulation department to ensure that library materials, including textbooks and laptops are circulated to patrons in an effective and efficient manner
  • Oversee the physical upkeep of the library by keeping the books properly shelved, furniture is properly positioned, and facility problems are promptly reported
  • Hire, train, schedule, and supervise a team of student circulation and security desk workers
  • Enforce the library's security policies
  • Provide administrative oversight to reference services in the library including chat reference
  • Oversee the library's public use technology including printers, computers, and the media studio
  • Collect data to assess library services and use the data to improve library systems

Essential Qualifications:

  • Bachelor's Degree. Graduate Degree in Library Science preferred but not required
  • Experience providing excellent service to students in an academic library
  • Empathy for students and insight into how design services, spaces and events to contribute to their success
  • Ability to effectively supervise, motivate and lead employees
  • Ability to communicate effectively and work collegially with faculty and staff from other departments on campus
  • Ability to master evolving technology including web development software and integrated library automation systems
  • Demonstrated ability to plan, manage, and oversee collaborative projects, meet deadlines, and prioritize work in alignment with the service goals of the Library

To apply please follow the staff application instructions at the North Park's Prospective Employee web page.

Applications will be considered as they arrive.

Please direct any questions about this position to , Library Director.