Circulations Services Supervisor - Rockford University

Rockford University seeks applicants for the position of Circulation Services Supervisor oversees and manages day-to-day operations of the library circulation desk and acts as the primary contact for many library users, including students, faculty and staff. The ideal candidate is a detail-oriented, excellent communicator, collaborative worker who can foster and enhance the research, learning, and teaching mission of the Howard Colman Library. This fulltime opportunity includes, upon hire, rich benefits including medical, dental, vision, life, 403b with match and tuition remission for employee, spouse/partner, and dependents. 

Responsibilities:

  • Primary responsibility for the Howard Colman Library circulation desk, including checking materials in and out, maintaining patron accounts, managing course reserves, complete various consortium-related tasks, such as PrairieCat picklists and reports, and manage the physical collection, including shelf management
  • Serve as front line customer service providing basic instruction on use of library building and systems (library catalogue, databases, etc.), equipment (computers, software, printer, scanner, etc.), and policies. 
  • Oversee student employees, including recruiting, hiring, training, and supervising; manage the student worker budget and work with Human Resources and Student Administrative Services to coordinate and complete appropriate forms and reports; schedule student work shifts; provide additional training as necessary. 
  • Maintain and update training manuals.
  • Keep statistics, including gate and floor counts and monthly reports focused on interlibrary loan, reciprocal borrowers, circulation, patron, and other reports. 
  • Attend library, university, and consortium meetings. 
  • Serve as backup to the Interlibrary Loan Specialist for print and electronic resources not held by the library or consortium. 
  • Other duties as assigned. 

The successful candidate should meet the following requirements:

  • High School Diploma (minimum), some college desirable 
  • Library experience strongly preferred
  • Must work well with the campus community and general public
  • Exercise good judgment in making decisions and solving problems
  • Proficient with Microsoft Office suite, preferably with Integrated Library Systems
  • Proven customer service skills 
  • Strong organization skills 
  • General, overall knowledge of all aspects of library functions is helpful
  • Ability to multi-task and complete projects while being interrupted

Physical Requirements

  • Some bending, lifting (up to 25 lbs), reaching overhead, stretching
  • Able to stand for extended periods

TO APPLY: Review of resumes will begin immediately and continue until the position is filled.  Please submit a cover letter indicating salary requirements, resume and list of three professional references to .