Access Services Manager - School of the Art Institute of Chicago

For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

PRIMARY DUTIES AND RESPONSIBILITIES

• Participates in and supervises the work of the Access Services team -- delivering fast, accurate transactions in a friendly, courteous, and professional manner, and respecting the confidentiality of records for all customers.
• Consistently models exemplary customer service, building positive relationships with students, faculty, and other library visitors in order to better understand and meet their library access needs.
• Hires, trains, supervises, and evaluates a large team of student workers. Tracks and reports student Federal Work Study hours and expenditures.
• Assists library users in person, over the phone, by mail, e-mail, or through other means of communication. Assists as needed with basic reference services and visitor assistance, demonstrating engagement with and commitment to the educational mission of the School.
• Responsible for understanding and, as appropriate, proactively contributing to policies, procedures, and best practices for the Flaxman Library, CARLI / I-Share, and OCLC.
• Works closely with the Research and Access Services Librarian to review and update local Access Services policies as needed. Uses these measures to help lower the barriers to successful research, teaching, and learning experiences in the library.
• Has oversight for maintenance of library stacks, seating areas, and public-use equipment.
• Participates in managing the library’s main collections, including monitoring their condition and helping to identify preservation needs, as well as new areas of interest for collecting.
• Routinely provides data about Access Services functions to facilitate library decision-making.
• Participates as needed in policy and planning activities for the Flaxman Library and the School.
• Provides interlibrary loan services via I-Share, OCLC, and other partners.

QUALIFICATIONS AND SKILLS

Required:

• Commitment to the educational mission of the School and respect for all members of the campus community.
• Bachelor's degree.
• Significant work experience in a similar position, with duties in a broad range of Access Services.
• Excellent customer service skills.
• Supervisory and training experience.
• Team-oriented management style.
• Understanding of and ability to communicate the basic principles of library resource sharing, copyright and intellectual property issues for academic libraries, collection management and basic preservation concerns.
• Proficiency using integrated library systems (ILS), OCLC, and/or other systems commonly employed in library access services.
• Proficiency using standard office software, hardware, and networked environments.
• Background in the arts or humanities.
• Some nights and/or weekends may be required.

Preferred:

• Experience working in an academic library, especially at a school of art or design.
• Experience working within a large-scale library consortium.
• Degree(s) in the visual arts, architecture, or design.

Please apply online with an application letter and resume at https://www.artic.edu/careers.