System Status

RESOLVED May 11, 2020 - 4:00pm - Local holdings are once again displaying in Primo VE.  CARLI has received word from Ex Libris that the May 10 software release reverted the setting that they fixed last week.  Ex Libris has noted this important setting for the June release and will make sure to check it.

UPDATE May 11, 2020 - 11:00am - CARLI has received and confirmed reports from I-Share institutions that local holdings are once again not displaying in Primo VE.  We have reopened the high priority case with Ex Libris.

RESOLVED May 7, 2020 - 8:00am - Ex Libris has corrected the problem and local holdings are once again displaying in Primo VE. Please contact CARLI if you notice any problems with local holdings displays that have not been resolved.  Thank you!

May 5, 2020 - 3:45pm - CARLI has received reports that local holdings are not reliably displaying in Primo VE. The "How to get it" section may not display your institution’s local holdings and items at all, and the Search Results list may show "Check for available services >" instead of your institution's holdings location, call number, and availability information.

This has been reported to Ex Libris as a high priority problem and they are actively investigating. CARLI does not have any estimate from Ex Libris as to when this problem will be corrected, but we will send an update as new information is known.

We have received all the information that we need, so no additional reports or examples are needed at this time.

Thank you for your patience.

Between 8AM and 10AM on Sunday, March 4, the Production Voyager and Oracle servers will be taken offline briefly to increase memory allocation in preparation to add four new I-Share libraries.  This outage should be brief and will affect access to:

• I-Share and all local library catalogs (WebVoyage Classic, VuFind 0.6, New VuFind): searching will work, but holdings will not display and requesting will not be functional
• Voyager staff clients
• Microsoft Access Reporting against Voyager data
• Voyager Web Reports for I-Share libraries
• Strawn Tools
• Any other local or third-party services that connect to the production Voyager or Oracle servers

If you have trouble connecting to these services after 10AM please contact CARLI after hours support at (866) 904-5843 and follow the instructions to page a tech.

UIUC networking staff will perform maintenance this week affecting CARLI services. Please notify your library staff working Friday morning.

• Friday 10/23/2015, between 3AM and 5AM, all CARLI services including Voyager, I-Share, VuFind, SFX, CONTENTdm, and the CARLI website will be unavailable due to UIUC firewall maintenance.
  • This outage is expected to last approximately 15 minutes, but it could occur at any time during the scheduled hours.
  • UIUC patrons and staff may be unaffected.

Since this outage will affect the availability of the CARLI website, you will be unable to review the System Status updates on the CARLI homepage until the outages are resolved.

If the outages extend beyond the scheduled times, you can contact CARLI by telephone at 866-904-5843 or by email at support@carli.illinois.edu and we will pass the outage information along to the UIUC networking staff.
 
Please send any questions about these upcoming outages to support@carli.illinois.edu.

On Saturday, January 31st, at 11:53 AM we received reports of VuFind not responding. CARLI System Services staff investigated the problem and determined that it was due to one of VuFind's services exhausting its memory resources. More memory was added and VuFind returned to normal operation by 3:30 PM.

Todd Pavlik
CARLI