Related product I-Share (Voyager)

Frequently Asked Questions about VuFind Accounts or Logins

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An account in the library catalog is something you would have created yourself. In order for you to have done so, your library needs to have added a "patron record" for you to its database of eligible borrowers.

If you don't think you have already created an account for yourself in the catalog, go ahead and create a new one.

If you think you have already created an account for yourself in the catalog but you can't remember what you used as your username or password, click the "Forgot your password?" link and enter the email address you would have used when you created the account.

Your account in the library catalog is distinct from any other account, even accounts you use to connect to other library resources. You might have decided to use for your catalog account the same username and password as you use in other places, but your catalog account remains (alas) a separate thing.

When you create your catalog account, you "profile" it with your library borrower ID and last name, so the catalog can sync your account with the "patron record" for you in your library's database of borrowers. Your borrower ID and last name are also what you would use if you were to log on to the "Classic" version of the catalog, where you have access to all the same information about your library activities.

An account in the library catalog allows you to use the functions of the library catalog itself, which include adding tags, requesting items, renewing items and viewing a list of your checked out items. Ask your library for information about connecting from off-campus to online library resources other than the catalog.

People all over the state of Illinois use the I-Share catalog. Because catalog usernames must be unique across the consortium of libraries, you might need to try more than one before you find a username that has not been taken by another user. Your library borrower ID might make a good username for this reason.

If you suspect that you yourself might previously have created an account with the username you just tried, click the "Forgot your password?" link and enter the email address you would have supplied when you created the account.

Your catalog account needs to be able to sync with a record for you in your library's database of eligible borrowers. If the library no longer has you in their database, they will have to re-add you.

If your library affiliation, borrower ID (barcode number) or last name has changed, you will need to re-profile your catalog account.

Yes. When you profile different accounts with the same home library, borrower ID, and last name, any of your accounts will give you the same requesting privileges from I-Share libraries and the same access to information about your library activities. However, if you mark any "favorites" in the catalog, or add any of your own tags to catalog records, those will be unique to a particular catalog account: only in the account in which you marked favorites can you later retrieve that list of favorites; only in the account in which you added a tag can you remove that tag.

Some people are affiliated with more than one I-Share member library. For example, a student at one institution might be an instructor or an alumnus somewhere else. If you have a valid borrower ID from more than one institution, you have two choices: you may consolidate all your library activities onto one account, or you may create separate accounts, each of which is profiled with the institution and borrower ID from one of your identities.

Sometimes it can be confusing to have more than one account in the catalog, particularly if you forget which password goes with which account. If you want to disable extra accounts and concentrate your catalog usage in one account, you may .

If you have already created an account in the catalog but you can't remember what you set as your username, click the "Forgot your password?" link and enter the email address you would have used when you created the account. The email you receive will contain your username(s) as well as a new temporary password for each username.

If you are ready to create a new account in the catalog, you can enter anything you like (that you will be able to remember) as the username. Because I-Share usernames must be unique, you might need to try more than one before you find a username that has not been taken by another user. Your library borrower ID might make a good username for this reason.

If you're pretty sure you have a username in the catalog but you can't remember what it is, click the "Forgot your password?" link and enter the email address you would have used when you created the account. The email you receive will contain your username(s) and, for each username, a link. Take note of the username you want, then follow its link to set its password back to something you'll remember.

If the response you receive is “This Email address was not found!” and you have tried all alternative email addresses you might have used, it may be that you don't actually have a username yet. Go ahead and create a new account.

Click the "Forgot your password?" link (even if you know your password and just want to change it) and enter the email address you would have used when you created the account. Then, check your email for an automatically-generated note that contains one link for each catalog account you've associated with that address. The note usually arrives within a minute or two.

The password for your catalog account will have been changed to something temporary. If you have more than one catalog account, the temporary password for each will be different; to reset all your passwords‑-assuming you want to go on using more than one account-‑you'll have to follow each link in the email individually. When you follow the link for the username you want, you will be logged on to the catalog with its new temporary password. (You will see "logged in as [your name]" in the upper right corner of the page.) On the page to which the link takes you, change your password to something you'll remember, then you can go about your business in the catalog.

If you want to be able to request materials in the catalog, or to check the status of your account, you will need to re-profile your account with the borrower ID and last name that your library has on file for you. Log on to your account in the catalog. On any of the Your Account pages, select "User Account," the bottom tab on the right.

In the Library Catalog Profile section toward the bottom of the User Account page, re-enter any information that has changed. For instance, if your barcode number has changed but your last name is still the same, your new barcode number is all you need to enter. Then click submit. If you see "Changes were applied" at the top of the page, then all is well. If not, contact your library for assistance.

On rare occasions you might see the "…not currently synced…" warning when you log on to the catalog, even though nothing has changed about your account or the corresponding record for you in the library's database of borrowers. It sometimes happens that the catalog is unable to contact the library's database, due to a temporary network outage or other technical difficulty. Sometimes all you need to do is wait a few minutes and log in again. If the problem persists, please contact your library for assistance.

This combination of messages means that you are successfully logged in to the catalog, but the catalog is not successfully connected to the library's database of eligible borrowers, and cannot proceed without information it needs about you from that database.

The most common cause of this problem is that your library borrower ID (barcode number) has changed. Your catalog account needs to be profiled with your institution name, borrower ID, and last name. The catalog will use these to find the correct record for you in the library's database.

To re-profile your catalog account, click on "Your Account" in the upper right corner of the page, then on the "User Account" tab on the right of the Your Account pages. In the Library Catalog Profile section toward the bottom of the User Account page, re-enter any information that has changed. For instance, if your barcode number has changed but your last name is still the same, your new barcode number is all you need to enter. Then click submit. If you see "Changes were applied" at the top of the page, then all is well. If not, contact your library for assistance.

On rare occasions you might see the "Login failed" message when you try some activity in the catalog, even though nothing has changed about your account or the corresponding record for you in the library's database of borrowers. It sometimes happens that the catalog is unable to contact the library's database, due to a temporary network outage or other technical difficulty. Sometimes all you need to do is wait a few minutes and try again. If the problem persists, please contact your library for assistance.

Log on to your account in the catalog. Select "User Account," which is the bottom tab on the right of any of the Your Account pages. In the Library Catalog Profile section toward the bottom of the User Account page, enter your new barcode number in the space marked "Borrower ID (Barcode Number)," then click submit. If you see "Changes were applied" at the top of the page, then all is well. If not, contact your library for assistance.

Snail mail
To see the mailing address the library has on file for you, log on to the catalog, then select "Contact Info" from among the options on the right side of the Your Account pages. To update the information, contact your library.

Email
To update the email address for your catalog account, which is the address to which mail will go when you click "Forgot your password?" and is the default address to which output will go when you click "Email this" from a catalog page, log on to the catalog, then select "User Account" from among the options on the right side of the Your Account pages. Enter a new address in the space marked "Email address," then click Submit.

To see the email address the library has on file for you, which is the address to which due date reminders and available-for-pick-up notices will go, log on to the catalog, then select "Contact Info" from among the options on the right side of the Your Account pages. To update the information, contact your library (ILLINET libraries, ).

When you click on "Your Account," do you see a message that says, "Warning: You have logged in successfully to VuFind but your VuFind account is not currently synced with your home library account"? If so, that means you need to re-profile your account.

When you click on "Your Account" and then select "Fines" from among the options on the right side of the Your Account pages, does the catalog show that you owe $200 or more across all I-Share libraries, even though you don't owe that much to any one library? In this situation you will be blocked from requesting materials in I-Share even though no block message displays on the Blocks page. Contact the libraries to which you owe money, to resolve the situation.

If you are unable to resolve the situation, please contact your library for assistance.

Log on to your account in the catalog, then select "Blocks" from among the options on the right side of the Your Account pages. Do you see a message that says, "Block type: Patron registration expired"? If so, contact your library for assistance.

On that same "Blocks" page, or possibly on the "Fines" page, do you see situations that you need to resolve with one or more libraries, such as overdue items you need to return or lost items for which you need to pay? If so, contact the library where the situation exists.

If you are unable to resolve the situation, please contact your own library for assistance.

VuFind uses cookies to manage logged in sessions. If your browser's privacy settings forbid cookies from illinois.edu, you will not be able to log in to the catalog. For information on how to (re)enable cookies in your browser, click one of the links below:

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We wish we knew why this problem happens. It seems to affect people who use certain versions of Google Chrome or Internet Explorer. Some people have been able to work around the problem by explicitly allowing cookies from illinois.edu. Others have worked around the problem by using another browser, such as Mozilla Firefox, for the password reset function.

Please see the "Creating Your Account" section of the "Using I-Share" Guide for ILLINET Libraries.