Work Request Online

Work Request Online (WRO) is the web-based online system that I-Share libraries use to file work requests that are processed by CARLI Data Services staff. This online service offers filing, searching and updating functionality for work requests.

Work Request Online can be accessed from the URL below:

https://auth.carli.illinois.edu/wro/cgi/wro.cgi

Using Work Request Online

Getting into the system

Point your web browser to the URL above. At the login screen type your username and password and then click the "Logon" button.

NOTE: WRO does NOT require any additional plug-ins to the standard web browser configuration. (See the document on Browser Recommendations for a list of recommended web browsers.)

Each I-Share Library Director, Liaison, and Security Contact has been assigned a username to access Work Request Online. The CARLI staff person who creates the WRO accounts will supply the account owner with the username and password information. The first time you log into the system, you should choose the "Personal Information" tab to change your password and to verify that your phone number, fax number, and email address are correct.

NOTE: Security contacts will be able to process Voyager Oracle Account Request forms ONLY.

Options in WRO

There are four options (displayed as buttons across the top of the screen) to choose from once you are logged on to WRO.

Add New Work Request
Search/Update Work Request
Personal Information
Logout

Types of Work Requests

When you add a new WRO, you need to select the appropriate Work Request Type for the task being initiated.

There are currently more than 30 types of work requests available online. Forms will continue to be added as needed.

For details about what each WRO form requires, see Work Request Form and Purpose .

SFX UNIX File Manager Access
See http://www.carli.illinois.edu/mem-prod/sfx/secure-2/sfx_unix_file_mgr.html for more
information about this work request.
Voyager Acq 1 Order Claim/Cancel Processing
Voyager Acq 2 Open Orders Report
Voyager Acq 3 Fund Snapshot Report
Voyager Acq 5 Fix Exchange Rates
Voyager Ad Hoc (Customized) Report
Voyager Bulk Import
Voyager Bursar Transfer
Voyager Cat 1 Unauthorized Subject Headings
Voyager Cat 11 12 & 13 Global Heading Change
Voyager Cat 2 Unauthorized Name Headings
Voyager Cat 3 Unauthorized Title Headings
Voyager Cat 4 Unauthorized Name/Title Headings
Voyager Cat 5 Duplicate Authorized Headings Report
Voyager Cat 6 See Refs with Linked Bib Records Report
Voyager Cat 7 See Refs Authorized in Another Authority Record Report
Voyager Cat 8 See Also Ref without Corresponding Authority Record Report
Voyager Circ 14 Fine/Fee Statements
Voyager Circ 20 Reserved Items Active Report
Voyager Circ 21 Reserved Items Expired Report
Voyager Circ 22 Missing In Transit Report
Voyager Circ 23 Transaction Statistics Report
Voyager Circ 25 Global Transaction Statistics Report
Voyager Circ 28 Automatic Orders for Item Distribution
Voyager Circ 30 Accrued Fines and Demerits
Voyager Circ 39 Patron Record Purge
See http://www.carli.illinois.edu/mem-prod/I-Share/circ/patron-rec-purge.pdf for more
information about this work request.
Voyager Circ 40 Forgive Fines By Patron ID
Voyager Circ 41 Forgive Fines By Create Date
Voyager Circ 42 Forgive Fines By Patron Group and Expire Date
Voyager EDI
See http://www.carli.illinois.edu/mem-prod/I-Share/secure/acq/EDIinVoyager.pdf for
more information about this work request.
Voyager EOD
See http://office.ilcso.illinois.edu/secure/docs/getstartedeod.pdf for more information
about this work request.
Voyager Fiscal Period Close
Voyager MyOPAC Reinstatement
Voyager Oracle Account Request
Voyager Patron Load
See http://www.carli.illinois.edu/mem-prod/I-Share/secure/circ/patron_batch_load.pdf for
more information about this work request.
WebVoyage Development Account Request
See http://www.carli.illinois.edu/mem-prod/I-Share/opac/wv_dvlprs_resp.html for more
information about this work request.
WebVoyage Staging Request
Other (not listed above)

If the type of request you would like to file is not specifically listed, use the "Other (not listed above)" form and enter the information in the notes field.

Filing a WRO

Except for the “Other” work request type, each work request has three sections/pages. The first page contains the contact information and type of work request. These fields will be populated by default with the contact information for the person filing the WRO. If a different library staff member should be the contact for the particular WRO being filed, enter that other person’s name, phone number, and email address in these fields on the first page of the WRO. Then press “Next” to continue.

The second page is the body of the work request. The different types of work requests will have different fields that must be completed, in order for the library to specify the parameters of the individual WRO. For example, the work request type for Voyager Patron Load will ask for the name of the input file, and which field in the records should be used for de-duplication, among other options. After all fields on the second page have been populated, press “Next” to continue.

The third page contains a Notes field where the staff member can add any additional information about the individual WRO. New work requests will also have a button for submitting the WRO, labeled “Add New Work Request.” If an existing WRO is being updated, the button will state “Update Work Request #nnnn” where the “nnnn” is the existing WRO’s number.

To navigate from one page of the work request to another, use the buttons at the bottom of the window ("Next" and "Back" buttons).