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Frequently Asked Questions about WebVoyáge
since the Upgrade to Voyager 7.1
Questions about Customizing WebVoyáge and Related Services
Questions about Record Displays
Questions about Errors and Response Time Problems
Questions about Functionality
Questions about Customizing WebVoyáge and Related Services
Can we replace our institution logo? (Last revised: June 20, 2009)
Yes. The banner image in the upper left corner of the WebVoyáge page can be customized. The logo image should be sent to CARLI as a gif file. The maximum display size is approximately 300 X 64 pixels. (Some libraries have chosen to use a larger image and are satisfied with the results.) Send the new file as an attachment to an email to support@carli.illinois.edu .
How do I configure WorldCat to link to I-Share now that I-Share has upgraded to Voyager 7.1? (Last revised: June 20, 2009)
Please see the documentation posted at http://www.carli.illinois.edu/mem-prod/I-Share/opac/FS-to-I-Share.html .
Has the URL for the New Titles List changed? (Last revised: June 24, 2009)
No, the URL for the New Titles List remains https://i-share.carli.illinois.edu/newbooks/newbooks.cgi?library=XXXdb , where XXX is CARLI's three-letter code for your library.
Questions about Record Displays
Can more bibliographic data display on the Record Page? (Last revised: July 14, 2009)
Yes. The I-Share Users' Group OPAC Team and CARLI staff are considering several alternative ways to provide users with a richer labeled display of MARC bibliographic data without overwhelming users with detail they don't at first want to see. A Detail View now provides a labeled display of all available fields in the MARC bibliographic record. Selected additional bibliographic data have also been added to the default Brief View, and additional Views may also be defined.
The OPAC Team has finished a first round of specifications on what they believe is the best selection of MARC fields to display by default, in local catalogs across the consortium, as well as the Universal Catalog. Their continuing work spares each I-Share library the need to consider the hundreds of MARC fields and subfields and to decide whether, where and how to display each of them. CARLI nevertheless invites any interested person to contribute to the OPAC Team's discussion of display formats and other customization issues. To facilitate discussion CARLI has established a "WebVoyage Display" thread on the CARLI blog.The Team's display specification is very likely to evolve over time, as CARLI libraries conduct usability tests and share their findings.
CARLI staff have implemented the OPAC Team's initial display specification. If local need dictates, individual I-Share libraries also may, at any time, specify a different selection of fields from what the OPAC Team specifies, to display by default in their local catalog, and then work with CARLI staff to implement this local specification.
The new WebVoyáge catalog was delivered from ExLibris with two views of bibliographic data: the Record (default) View and the Staff View. Many librarians commented about fields they noticed were not included in the Record View. Based on usability testing results, Ex Libris made the Record View quite brief. Recent reports from CARLI VuFind users confirm that some users are grateful for a default View that is less than the full MARC record.
Will more bibliographic data display on the MyAccount Page? (Last revised: July 9, 2009)
Formerly, the Charged Items list on the MyAccount page included the item's call number and, if applicable, volume numbering. Ex Libris has responded to CARLI's inquiries to say that the new MyAccount display is working as designed. There are no immediate plans to restore call numbers to the MyAccount page.
Some of our summary holdings statements (stored in MFHD 866 fields) are not displaying. (Last revised: June 20, 2009)
This results when the MARC Format Holdings Data (MFHD) record lacks the $8 subfield in the 866 field. CARLI has a workaround for libraries that have a significant number of 866 fields that are lacking $8 subfields, so that these data can display in the public catalog while the library works on correcting their records. If your 866 fields are not displaying in the public catalog because they lack $8 subfields, please contact support@carli.illinois.edu and ask for the "866 fix" version of the holdings display configuration file to be applied to your WebVoyáge instance. If you discover that well-formed 866 fields in unsuppressed MFHD records are not displaying in the OPAC, please contact support@carli.illinois.edu with specific examples so CARLI staff can investigate.
The notes on our 856 fields are not displaying. The linking text is the raw URL from the $u. (Last revised: July 14, 2009)
CARLI is currently testing a fix for this problem.
The public notes, where we put copyright statements, on our course reserve E-items are not displaying in the OPAC. (Last revised: June 24, 2009)
CARLI has opened an incident with Ex Libris about this.
The catalog is displaying the wrong location for some items. (Last revised: July 6, 2009)
Since the upgrade to Voyager 7.1, WebVoyage displays the permanent location from the MFHD record rather than from the item record. (If there is a temporary location recorded in the item record, that location will display instead.) CARLI recommends keeping the permanent location field in the item record in sync with the permanent location field of its parent MFHD record. To help with this recommendation, there is an I-Share-specific shared SQL query that will identify records where these data are not in sync. The query is called "Items with perm locs different from the MFHD loc" and is available from the Shared SQL page and is also included in the CARLI_reports.mdb file. See: http://www.carli.illinois.edu/mem-prod/I-Share/secure/sql.html . Voyager functionality called Pick and Scan (P&S) can be used to fix the records that have barcodes in them. P&S is available via both the circ and cat clients. Please contact support@carli.illinois.edu with any questions.
Questions about Errors and Response Time Problems
I'm seeing the message "WebVoyáge System Error." What should I do? (Last revised: June 20, 2009)
Sometimes this message will appear if you try to (re)connect to a URL that refers to a searchID that has timed out. For instance, a URL like this:
https://i share.carli.illinois.edu/uc/vwebv/search?searchType=7&searchId=59&maxResultsPerPage=10&recCount=10&recPointer=0&resultPointer=1&
will generate an error if the server no longer "remembers" searchId #59. In these cases, simply start your catalog session over and re-execute your search.
Sometimes, however, this message will appear because there is a problem with the page, or some element of the page, that WebVoyáge is trying to build. If the message persists, please send a note to support@carli.illinois.edu with exactly the URL you are trying to submit when the error occurs and with a description of the steps you took to get there, so that CARLI staff can try to replicate and then resolve the problem.
The dropdown lists on the Advanced search or Course Reserves search pages are (intermittently) empty. (Last revised: June 20, 2009)
A symptom of the performance problems I-Share is having with the new version of WebVoyáge and that CARLI staff continue to work on diligently is that sometimes the dropdown lists for index (labeled "within") or location on the Advanced Search page or the dropdown lists for instructor, department or course on the Course Reserves Search page do not load correctly, making the page unusable. If you notice this happening, sometimes you can resolve the problem simply by clicking your browser's refresh button.
If the problem persists, it would be helpful to CARLI staff if you would point your browser to the diagnostic page at https://i-share.carli.illinois.edu/ilcso/cgi-bin/machine.cgi and then send a note to support@carli.illinois.edu that includes the information that displays on the diagnostic page, a brief description of the problem and the time you began noticing the problem. Performance tuning continues to be CARLI's top priority in the follow-up to the Voyager 7.1 upgrade.
Signing on to WebVoyáge takes two tries. After the first try I see: "Sorry for the inconvenience. The catalog could not identify you from your ID number alone...." (Last revised: June 20, 2009)
A symptom of the performance problems that I-Share is having with the new version of WebVoyáge and that CARLI staff continue to work on diligently is that sometimes the "barcode lookup" feature of Voyager fails to operate correctly. The "barcode lookup" feature is control logic that tells the system to look up the supplied barcode in the local database first (without the user having to submit the name of the local database) and then, if that look-up fails, to look in the database appropriate to the barcode prefix on the borrower ID the user entered. Ordinarily it would only be users whose borrower IDs do not have a recognizable prefix and who are signing on in the local catalog of an institution with which they are not affiliated who would see the "Sorry for the inconvenience..." message.
If you believe you are seeing this logon message inappropriately, it would be helpful to CARLI staff if you would point your browser to the diagnostic page at https://i-share.carli.illinois.edu/ilcso/cgi-bin/machine.cgi and then send a note to support@carli.illinois.edu that includes the information that displays on the diagnostic page, a brief description of the problem and the time you began noticing the problem. Performance tuning continues to be CARLI's top priority in the follow-up to the Voyager 7.1 upgrade.
When I try to print a WebVoyáge display I get multiple sheets of paper but some of the data are missing. (Last revised: July 7, 2009)
CARLI staff has restored the print function to the WebVoyáge interface, which creates a "printer-friendly" view of the data and alleviates this problem to some extent. However, users have reported that althought the on-screen "printer-friendly" view of the data is complete, what emerges from the printer is sometimes not complete. CARLI has opened an incident with Ex Libris about this.
Questions about Functionality
When I print the "Full Record" I don't get some of the fields that display in the Full View. (Last revised: June 30, 2009)
Once the OPAC Team has finalized the various View definitions for online display the print and email output formats will be brought into sync with them.
Can transactions from the patron's home library display first on the MyAccount page, followed by transactions in other I-Share libraries in alphabetical order? (Last revised: June 30, 2009)
The current random order for UB transacting libraries on the patron's MyAccount page has been reported to Ex Libris as a bug.
When I "Select All" on the Titles page, in order to export or print every record in my result set, why doesn't a checkmark appear next to every title, as confirmation? (Last revised: July 10, 2009)
CARLI has "me-too'd" an enhancement request to Ex Libris to change this behavior.
When I click on the "Renew" button at the bottom of my list of charged items on the MyAccount page, nothing happens. (Last revised: July 10, 2009)
Tests show that in Internet Explorer version 6 (which is no longer officially supported by Ex Libris for use with WebVoyage), the bottom "Renew" button is not "hot." Clicking on it has no effect. In IE6, only the top "Renew" button is active. In other browsers tested, including IE7 and IE8, both "Renew" buttons function as expected.
Why does the title search on the basic search tab retrieve titles that don't appear to contain my search terms? (Last revised: July 15, 2009)
The title search option on the Basic Search tab uses the TALL index, the same left-anchored title index I-Share libraries have always used. TALL is a composite index made up of left-anchored indexes of lots of different individual title fields. Sometimes your search term matches on a series title or a uniform title or a contents note title or another kind of title. In past versions of WebVoyage, search results were presented in a columnar display, and the leftmost column contained the particular field that was hit by your search. The new paragraph-style display includes three bibliographic data elements for every kind of search. (The same three elements that were in columns two, three and four of the old display.) The elements that display vary from one kind of search to another, but they always include the "full title" element, which comes from the bibliographic 245 field. If the record was retrieved because of a match on a different title field, you may have to drill down to the single-record view page to see it.
Once you're on the single-record view page, another thing that can be disconcerting is the highlighting of your search terms. The highlighting function will highlight your search terms wherever they appear, so sometimes it can look like your TALL search made a "hit" on the basis of a mid-field word or even a non-title word, but that's not so. Somewhere in the record there will be a title field that begins with the terms you entered as your left-anchored title search.
How do I connect directly to the MyAccount page? (Last revised: July 22, 2009)
The URL for connecting directly to the MyAccount page is https://i-share.carli.illinois.edu/xxx/vwebv/myAccount?sk=en_US , where xxx is the three-letter code for the particular library. The URL https://i-share.carli.illinois.edu/xxx/vwebv/login?sk=en_US will log you on and then take you to your default search page.
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