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Public Services Working Group Minutes
September 22, 2006
Illinois State University
Environmental Scanning
- Large numbers of transfer students
- Non-traditional students
- new services, expanded hours
- Stronger inter-institutional partnerships
- Distance/Blended learning
- delivery of materials
- collaboration with instructors
- ask away chat
- Funding
- lack of institutional understanding
- cut to materials
- loss of positions/staff
- inability to expand resources/services
- Old Facilities
- lack of space for collections, study areas, impact on student retention
- Next Generation Learning styles
- branding
- learning commons
- redesigning libraries
- Technologies
- new/redesigned instruction
- need familiarity with distance learning technologies/web site/tutorial production
- staying current with technologies
- web site design-who does it?
- Creating responsive organizations in response to all of the changes.
- Changing needs of faculty
- open source
- SPARC-digital archiving
- copyright
- support for collaboration in teaching/learning
- workshops for faculty about library services, resources
- Information Literacy on Campus
- models for teaching
- integrating info lit into curriculum
- Library Staff
- new technology skills required
- necessity of integration of library and IT
- aging of profession
- professional development designed for both libraries and for staff well being
- development of front line staff
- Library Science Education-Making it relevant
- Changing Staffing models
- circ/ref combined
- diversity of staff
Implications for Public Services
- More Outreach
- awareness of student/user needs, styles
- how to market/advocate
- how to implement
- how to organize library to do this
- conducting focus groups (for awareness)
- Ongoing Assessment and Action
- systematic and regular
- strategic planning
- Creating positive, optimistic working environments
- support for Prof. development
- Instruction, special outreach to transfer students
- More flexible and expandable to meet changing user needs
- Expanding distance learning possibilities
- Staying current with technologies
- Doing more with less?
- Redesigning next generation reference services
- Integrating new technologies into public services operations
- Collaborating more closely with faculty
- Integrating info lit into the curriculum
- Unmediated ILL
- Self checkout
Recommendation for OUR CARLI
- Folders”- online containing useful information
- content
- place for conversion
- Conferencing technologies
- Coordinating sharing of expertise
- List of experts
- Consultancies-Volunteers
- Regular Series of Programs and presentations and Workshops
- publicizing them and other non-CARLI programs
- Listserv for Public services issues
- Collaboratively created assessment tool for info lit
- Interpreting and using assessment info
- Collaborative creation of Public Service assessment instruments
- Survey of Prof. developmental needs (see OCLC survey)-other national surveys
- Public Service retreats within individual libraries about creating positive environments
- CARLLI Conference on Public Services
- at ALA
- CARLI Membership Meeting
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